ServiceNow Systems Architect

Key Responsibilities

• Lead the design, implementation, and optimization of the ServiceNow platform.
• Develop and maintain the overall architecture of the ServiceNow platform, ensuring alignment with business needs and industry best practices.
• Align the platform with business objectives while ensuring system stability, security, and performance.
• Deliver scalable and upgrade-safe solutions.
• Oversee system maintenance, upgrades, and enhancements.
• Ensure minimal disruption and optimal performance during system maintenance, upgrades, and enhancements.
• Design and implement workflows, business rules, client scripts, and UI policies to automate processes and improve efficiency.
• Use JavaScript, Glide API, and ServiceNow development tools.
• Lead the design and implementation of integrations with external systems.
• Support integrations using REST, SOAP, LDAP, SSO, and other protocols.
• Configure and support ITOM and ITAM modules.
• Support discovery, service mapping, asset management, and event management.
• Configure and maintain Strategic Portfolio Management modules.
• Support Demand, Project, Portfolio, and Resource Management.
• Support Strategic Portfolio Management with a focus on Agile methodologies.
• Create and maintain technical documentation.
• Create and maintain architecture diagrams.
• Create and maintain governance standards for the platform.

Qualifications

• 6+ years of hands-on experience with ServiceNow, including 3+ years in an architect or lead role.
• Extensive experience with ServiceNow ITOM, ITAM, and SPM implementation.
• Strong understanding of system security, ACLs, and certificate management.
• Proficiency in JavaScript, Glide API, and ServiceNow development tools.
• Active Secret DoD clearance, with willingness and ability to obtain TS/SCI clearance.
• Database management, including managing MariaDB installation, optimization, indexing, and coding to support platform performance.
• Security and compliance, including configuring and maintaining system ACLs, certificates, and security protocols to ensure compliance with organizational policies.
• Monitoring and risk management, including monitoring system stability, conducting risk assessments, and implementing measures to prevent service degradation or interruptions.
• Reporting and analytics, including developing dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.