ServiceNow System Administrator

Position Responsibilities

• Manage Uline’s ServiceNow platform, including applications, modules and workflows to meet business needs.
• Provide technical support by troubleshooting platform issues, resolving incidents and ensuring timely issue resolution.
• Maintain system performance, manage upgrades and ensure reliable platform operations.
• Create custom dashboards and reports to identify trends and support continuous service improvement.

Minimum Requirements

• Bachelor's degree in Computer Science, Information Technology or related field.
• ServiceNow Certified System Administrator (CSA) preferred.
• 2+ years of experience in administering End User Computing (EUC) applications preferred.
• Strong knowledge of ITIL processes, JavaScript and ServiceNow customization.
• Excellent customer service, communication and problem-solving skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Employee Perks

• On-site café and first-class fitness center with complimentary personal trainers.
• Over four miles of beautifully maintained walking trails.