ServiceNow Sr. Architect

IBM Consulting offers a career built on long-term client relationships and global collaboration. You’ll partner with leading companies across industries to shape their hybrid cloud and AI journeys, supported by IBM technology, Red Hat, and strategic partners. Our culture values curiosity, growth, and empathy, encouraging you to challenge norms, explore new ideas, and create innovative solutions that drive real impact while fostering your long-term career development.

Responsibilities

• Lead ServiceNow implementation projects, including effort estimation, planning, and execution to deliver high-quality solutions that meet client needs.
• Conduct architectural analysis to estimate infrastructure requirements and ensure seamless integration with other systems in the ecosystem.
• Design and recommend ServiceNow implementation solutions tailored to client business needs, leveraging expertise in ServiceNow tools and ecosystem integration.
• Estimate effort and plan implementation projects to ensure timely and effective delivery of ServiceNow solutions.
• Estimate infrastructure requirements to support ServiceNow implementations, ensuring scalability and performance.

Requirements

• 5+ years of experience as a Business Technology Analyst, Architect, or in a related technology role, with significant experience in enterprise technology environments.
• Deep hands-on experience designing, implementing, and architecting ServiceNow solutions.
• ServiceNow Certified Technical Architect (CTA).
• Strong understanding of the ServiceNow ecosystem and experience integrating ServiceNow with other enterprise platforms and systems.
• Proven experience performing architectural analysis, including assessing infrastructure and integration requirements.
• Experience with solution architecture, technical design, effort estimation, and implementation planning.
• Strong understanding of IT Service Management (ITSM) principles and how they translate into ServiceNow solutions.
• Ability to understand complex business requirements and translate them into scalable, secure, and effective technical architectures.
• Strong communication and stakeholder management skills, with the ability to work directly with clients and technical teams.

Preferred Qualifications

• ServiceNow Certified Master Architect (CMA).
• Experience with ServiceNow integrations across complex enterprise technology environments.
• Experience working on large-scale ServiceNow transformation or implementation programs.