ServiceNow SPM Developer (Strategic Portfolio Management) - Remote

About the role

We are seeking a highly skilled ServiceNow SPM Developer with extensive experience implementing and supporting Strategic Portfolio Management (SPM) solutions and a strong foundation in the ServiceNow platform. The ideal candidate will be responsible for designing, configuring, developing, and enhancing SPM capabilities while leveraging AI-powered tools and platform innovations to improve delivery efficiency and business outcomes. This role requires deep expertise in ServiceNow SPM modules, platform development, integrations, automation, reporting, and modern AI-assisted development practices.

Responsibilities

• ServiceNow SPM Development
  • Configure and customize ServiceNow SPM modules, including: Demand Management, Project Portfolio Management (PPM), Project Management, Program Management, Agile Development, Resource Management, Financial Planning, Portfolio Management, Strategic Planning, Workspace Objectives and Key Results (OKRs), Investment Funding.
  • Develop and maintain: Intake workflows, Demand assessment processes, Project and program templates, Resource allocation and forecasting models, Financial tracking solutions, Portfolio health dashboards.
  • Configure roadmap planning, portfolio hierarchies, funding models, and strategic objectives.
  • Support business stakeholders with solution enhancements, troubleshooting, and optimisation initiatives.
• ServiceNow Platform Development
  • Develop custom solutions using: Business Rules, Script Includes, Client Scripts, UI Policies, Data Policies, ACLs, Scheduled Jobs, Flow Designer, IntegrationHub.
  • Build and support: Workspaces, UI Builder Pages, Service Portal Components, Custom Applications.
  • Develop scalable and maintainable solutions following ServiceNow best practices.
  • Participate in platform upgrades and instance health improvement initiatives.
• AI And Innovation Responsibilities
  • Leverage ServiceNow AI capabilities including: Now Assist, Generative AI, AI Search, Predictive Intelligence, Virtual Agent.
  • Utilize AI-assisted development to accelerate: Requirement analysis, Story creation, Code generation, Unit testing, Documentation.
  • Identify opportunities to automate manual portfolio and project management activities using AI-driven solutions.
  • Support implementation of AI-powered project summarization, risk identification, forecasting, and recommendation engines.

Requirements

• 4+ years of ServiceNow development experience.
• 2+ years of hands-on experience implementing ServiceNow SPM solutions.
• Experience working in Agile delivery environments.
• Experience with enterprise workflow automation and integrations.

Skills

• ServiceNow SPM: Demand Management, Project Portfolio Management (PPM), Resource Management, Financial Planning, Agile Development, Portfolio Management, Strategic Planning, OKR Management, Roadmap Planning.
• ServiceNow Development: JavaScript, Glide APIs, Flow Designer, IntegrationHub, Script Includes, Business Rules, Client Scripts, UI Policies, ACLs, UI Builder, Workspace Development.
• Integrations: REST, SOAP, JSON, Web Services, MID Server.
• Reporting: ServiceNow Reporting, Performance Analytics, Dashboard Development, KPI Configuration.

Qualifications

• Preferred Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist Strategic Portfolio Management.