ServiceNow - SPM Capability Owner

We need to output HTML fragment with sections: h3 headings for sections present: About the role (maybe Role Overview), Responsibilities, Requirements (maybe Required Qualifications), Skills (maybe Technical Skills?), Benefits, Pay, Schedule. We must only include sections if posting has real specific content. Pay and Schedule not mentioned except work model (first 90 days in-person, then hybrid). That's schedule info. So we can include Schedule section with that detail. Benefits section: there is a Benefits Overview paragraph. So include Benefits. Pay: not mentioned, so omit. Skills: we have Technical Skills and maybe Required Qualifications includes experience. Could combine into Requirements and Skills? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can choose appropriate headings based on content. We have Role Overview (could be About the role). Responsibilities present. Required Qualifications (could be Requirements). Technical Skills could be Skills. Benefits present. Work Model (schedule) present. Also Preferred Qualifications maybe could be included under Requirements or separate but we can incorporate into Requirements. We must not repeat job title as heading. Also drop Job ID etc. Remove boilerplate like EEO, legal, application instructions, etc. Also remove navigation, cookie, etc. Also remove duplicated lines. Must preserve all substantive information. We need to output only HTML fragment, no /, no markdown fences. Let's extract substantive content: - Role Overview: "We are seeking a ServiceNow SPM (Strategic Portfolio Management) Capability Owner to serve as the domain authority and product owner for the Strategic Portfolio Management capabilities on the ServiceNow platform. This role is accountable for capability maturity, backlog health, prioritization, stakeholder alignment, and governance. The Capability Owner will define the roadmap, shape and prioritize the backlog, and ensure platform investments translate into scalable, business-aligned results. This position is closely tied to enterprise architecture and the broader strategy-to-portfolio value stream." - Key Responsibilities list bullet points: Act as the product owner for Strategic Portfolio Management (SPM), accountable for capability maturity and outcomes. Define and execute the product strategy, roadmap, and vision for the SPM domain. Own, groom, and prioritize the capability backlog, translating business needs into user stories. Partner with enterprise architecture and strategy teams to support modernization efforts. Manage demand, intake, and portfolio-related backlogs, ensuring intake process discipline and sprint governance. Determine how AI fits into the SPM roadmap by identifying high-value use cases and defining requirements for AI-powered features. Serve as the primary interface between business leaders, PMO stakeholders, and the delivery team. Mentor technical team members and shield the delivery team from unmanaged stakeholder demands. - Required Qualifications: Experience: 5+ years in product ownership, business analysis, portfolio management, or PMO leadership with hands-on ServiceNow platform experience. Must be a strong ServiceNow product owner or product manager who is a self-starter with experience maturing a capability from one state to another. Technical Skills: Direct experience with the ServiceNow Strategic Portfolio Management (SPM) suite, including Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, Strategic Planning, and Application Portfolio Management (APM). Experience with portfolio planning, roadmap management, and strategy-to-portfolio processes is required. Leadership: Proven communication, facilitation, and stakeholder engagement skills, with the ability to bring stakeholders along on the journey and communicate the value of ServiceNow. Experience prioritizing competing stakeholder needs is essential. Methodologies: Strong knowledge of Agile frameworks (Scrum, SAFe) and ITIL service management practices. Education: BS in Information Technology, Computer Science, Business, Project Management, or a related field. Additional experience may be accepted in lieu of a degree. - Preferred Qualifications (could be included under Requirements or separate but we can maybe include as part of Requirements or as a separate "Preferred Qualifications" but not in list of headings; we could incorporate into Requirements section as extra bullets). Since we have headings for Requirements and Qualifications, we could have Requirements (maybe required) and Qualifications (preferred). But we need to avoid filler. We have both required and preferred. Could make two sections: Requirements (required) and Qualifications (preferred). The instruction list includes both Requirements and Qualifications as possible headings. So we can do that. Thus:

About the role

with Role Overview paragraph.

Responsibilities

with

• each responsibility.

  Requirements

  with required qualifications (maybe split into subpoints? Could just put paragraphs). Could also break into experience, technical skills, leadership, methodologies, education as
  but not required. We'll keep as

  paragraphs.

  Qualifications

  with preferred qualifications.

  Skills

  maybe we already covered technical skills under Requirements; but we could also have Skills heading summarizing technical skills: Direct experience with ServiceNow SPM suite etc. However we already included that under Requirements. To avoid duplication, maybe we put Technical Skills under Skills heading and keep Requirements more about experience/leadership/education. Let's decide. We have: Required Qualifications includes Experience, Technical Skills, Leadership, Methodologies, Education. Preferred Qualifications separate. We could map: - About the role: Role Overview. - Responsibilities: list. - Requirements: Experience + Leadership + Methodologies + Education (maybe). - Skills: Technical Skills (direct experience with SPM suite etc). - Qualifications: Preferred Qualifications. - Benefits: Benefits Overview paragraph. - Schedule: Work Model description. We must not include Pay. Now extract Benefits paragraph: "Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide." We need to keep that as a paragraph under Benefits. Schedule: "Work Model First 90 days: In-person, 5 days per week for onboarding.Post onboarding: Hybrid model, 3 days per week in the office." We'll make a paragraph. Now ensure we removed boilerplate: EEO, legal, application instructions, virtual recruiter details, privacy policy, etc. Also remove duplicated lines (the EEO repeated). Also remove "Everforth Apex is a world-class IT services company..." that's generic but maybe considered boilerplate? It's about company description; could be considered not substantive to the role? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Company description may be considered not required but could be kept? It's not about the role specifics. Safer to omit it. Also remove "Everforth Apex uses a virtual recruiter as part of the application process..." etc. Also remove the contact info for accommodation etc. Also remove the copyright and address etc. Now produce HTML. Let's craft:

  About the role

  We are seeking a ServiceNow SPM (Strategic Portfolio Management) Capability Owner to serve as the domain authority and product owner for the Strategic Portfolio Management capabilities on the ServiceNow platform. This role is accountable for capability maturity, backlog health, prioritization, stakeholder alignment, and governance. The Capability Owner will define the roadmap, shape and prioritize the backlog, and ensure platform investments translate into scalable, business-aligned results. This position is closely tied to enterprise architecture and the broader strategy-to-portfolio value stream.

  Responsibilities

  • Act as the product owner for Strategic Portfolio Management (SPM), accountable for capability maturity and outcomes.
  • Define and execute the product strategy, roadmap, and vision for the SPM domain.
  • Own, groom, and prioritize the capability backlog, translating business needs into user stories.
  • Partner with enterprise architecture and strategy teams to support modernization efforts.
  • Manage demand, intake, and portfolio-related backlogs, ensuring intake process discipline and sprint governance.
  • Determine how AI fits into the SPM roadmap by identifying high-value use cases and defining requirements for AI-powered features.
  • Serve as the primary interface between business leaders, PMO stakeholders, and the delivery team.
  • Mentor technical team members and shield the delivery team from unmanaged stakeholder demands.

  Requirements

  Experience: 5+ years in product ownership, business analysis, portfolio management, or PMO leadership with hands-on ServiceNow platform experience. Must be a strong ServiceNow product owner or product manager who is a self-starter with experience maturing a capability from one state to another.

  Leadership: Proven communication, facilitation, and stakeholder engagement skills, with the ability to bring stakeholders along on the journey and communicate the value of ServiceNow. Experience prioritizing competing stakeholder needs is essential.

  Methodologies: Strong knowledge of Agile frameworks (Scrum, SAFe) and ITIL service management practices.

  Education: BS in Information Technology, Computer Science, Business, Project Management, or a related field. Additional experience may be accepted in lieu of a degree.

  Skills

  Direct experience with the ServiceNow Strategic Portfolio Management (SPM) suite, including Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, Strategic Planning, and Application Portfolio Management (APM). Experience with portfolio planning, roadmap management, and strategy-to-portfolio processes is required.

  Qualifications

  ServiceNow Certified Implementation Specialist (CIS-SPM) is strongly preferred.Additional certifications such as CIS-APM, CSA, PMP, SAFe, Scrum Product Owner, or Scrum Master.Experience as an enterprise ServiceNow product owner or owning multiple ServiceNow capabilities.Experience defining future AI use cases within portfolio or roadmap planning.Familiarity with enterprise portfolio management frameworks, financial planning, and capacity management.

  Benefits

  Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has