ServiceNow Solutions Architect

Key Responsibilities

• Develop solution architecture diagrams, data models, interface designs, security models, and environment strategies.
• Define the ICM case taxonomy, lifecycle states, assignment logic, evidence/document handling, and role model.
• Determine when to use out-of-box capabilities, configuration, scoped applications, or approved extensions.
• Design REST/SOAP integrations and data exchanges with NSF grant-management and enterprise systems.
• Define logging, audit, reporting, retention, and monitoring approaches.
• Lead architecture reviews and resolve cross-cutting technical issues.
• Guide release, update-set/source-control, CI/CD, and production deployment practices.
• Support security authorization, performance testing, disaster recovery, and operational transition planning.

Requirements

• Bachelor’s degree in computer science, computer information systems, electrical engineering, math, or equivalent technical studies (required).
• 10+ years of professional experience, with at least 3 years in an Agile environment.
• Expert knowledge of ServiceNow platform architecture and ICM or comparable case-management solutions.
• Deep experience with App Engine, Flow Designer, IntegrationHub, Workspace/UI Builder, ACLs, ATF, and reporting.
• Strong understanding of scoped application design, data modeling, upgrade-safe configuration, and platform governance.
• Experience designing federal integrations using REST, SOAP, OAuth, MID Server, and secure data-transfer patterns.
• Knowledge of NIST RMF, FedRAMP, audit logging, encryption, records management, and least privilege.
• Ability to evaluate technical tradeoffs and communicate architecture decisions to technical and executive audiences.
• Experience leading code/design reviews and mentoring technical teams.

Desired Certifications

• ServiceNow Certified Technical Architect
• CSCA; CAD; CIS-ITSM or other relevant CIS credentials
• CISSP or cloud architecture certification

Additional Information

• Clearance: Must be authorized to work in the U.S. and able to obtain a Public Trust clearance.
• Background checks may include Criminal History, Education Verification, Employment Verification, Certifications, and Credit History.
• (Public Trust investigations typically take 4–8 weeks and require fingerprinting).

Salary

$130,000 – $190,000 annually.

Work Environment

• Hybrid remote, with occasional on-site presence required to support client needs.

Benefits

SFI offers a comprehensive benefits package.