ServiceNow Solutions Architect

About the role

At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.

As a ServiceNow Solutions Architect, you will play a vital role at Nuvitek. You will be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low-code solutions and enhance the ServiceNow platform for our organization. As part of the process, you will be learning from peers/seniors and will be mentoring juniors in your tenure with Nuvitek.

In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

Key Responsibilities

• Support CSM, ITSM, HRSD, ITOM ServiceNow applications.
• Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
• Perform application maintenance to include performance monitoring and error identification and remediation.
• Manage key stakeholders both internally and externally.
• Manage ServiceNow instance security: user/group access, administration, access control lists.
• Initiate health scans and track the remediation of findings.
• Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
• Use good coding practices to ensure reliable, durable code.
• Understand customer critical business issues, requirements, and outcomes.
• Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies.
• Incorporate ServiceNow best practices and accelerators.
• Lead technical aspects of the ServiceNow implementation.
• Provide technical guidance during workshops and assist in the creation and refinement of stories.
• If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices.
• Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired business outcomes.
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Facilitate workshops or meetings to gather requirements, present, and validate solutions and test the interpretation of the client's needs.
• Demonstrate experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps).
• Understand and have experience in driving process optimisation, efficiencies and productivity using automation.
• Act as a mentor to support less experienced colleagues.
• Serve as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
• Contribute to the development of opportunities and provide input to grow our business.

Skills, Knowledge And Expertise

• Bachelor's degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering).
• Minimum of 12 years of prior relevant experience or Masters with 10 – 13 years of prior relevant experience in technical domain.
• Minimum of 3+ years' experience in system administration, in particular in a service desk environment.
• Implementation and integration experience with ServiceNow CSM, ITSM and HRSD modules.
• Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective.
• Experience with ServiceNow and applying ITIL standards.
• Hold a ServiceNow System Administrator certification and Implementation Specialist.
• Experience with Data Migration.

It Would Be Great If You Also Had

• Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow.
• Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision.
• Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management.
• Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills.
• Good communication and interpersonal skills in a remote environment.
• Experience working with software development team members.
• Other open sources technology experience preferred.

Compensation

$165,000 - $180,000 / year

Benefits

Nuvitek is proud to offer a comprehensive benefits package:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off