ServiceNow Solution Architect – Digital Experience

About The Role

A ServiceNow Solution Architect – Digital Experience makes an impact by designing and delivering scalable, user-centric ServiceNow portal solutions that enhance employee and customer experiences. They collaborate with business stakeholders, UI/UX teams, developers, and project leaders to deliver innovative digital solutions on the ServiceNow platform.

Responsibilities

• Lead technical discovery workshops, solution design sessions, and architecture reviews for ServiceNow portal and digital experience solutions.
• Translate business requirements, user stories, and design concepts into scalable, high-quality ServiceNow solutions.
• Define platform architecture, integration strategies, governance standards, and implementation best practices.
• Provide hands-on technical leadership in ServiceNow development, scripting, APIs, web services, and application development.
• Own technical decision-making, risk assessment, and solution architecture throughout the project lifecycle.
• Conduct peer reviews and mentor developers to ensure technical excellence and consistency across engagements.
• Collaborate with cross-functional teams to deliver secure, scalable, and future-ready ServiceNow solutions.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Experience designing and implementing ServiceNow Portal, Employee Center, or Digital Experience solutions.
• Strong expertise in JavaScript, ServiceNow scripting, APIs, web services, and application development.
• Experience defining platform architecture, integrations, and technical governance standards.
• Strong understanding of ServiceNow platform capabilities and scalable solution design.
• Excellent communication, consulting, and stakeholder management skills.

Qualifications

• ServiceNow Certified Implementation Specialist (CIS) certifications, including HRSD.
• Experience with front-end frameworks, full-stack development, and responsive web applications.
• Experience leading enterprise ServiceNow transformation or modernization initiatives.
• Knowledge of mobile application design and user experience best practices.
• Experience supporting presales engagements, solution estimation, and technical proposals.
• Proven ability to mentor technical teams and establish development standards.