ServiceNow Solution Architect Associate Manager

About the role

We are looking for a dynamic and technically accomplished ServiceNow Solution Architect to join our pre-sales team. In this client-facing role, you will serve as the technical authority throughout the sales cycle — partnering with account executives to qualify opportunities, lead discovery sessions, craft tailored solutions, and deliver compelling demonstrations that showcase the value of our ServiceNow practice. You will be a trusted advisor to prospective customers, translating their business challenges into actionable ServiceNow solutions.

Responsibilities

• Partner with sales teams to drive new business by providing technical expertise throughout the pre-sales process
• Lead discovery and requirements-gathering sessions with prospective clients across all levels, including C-suite executives
• Design and present tailored ServiceNow solution architectures that align to client business outcomes
• Develop and present technical proposals, solution overviews, and responses to RFPs/RFIs
• Act as a subject matter expert on ServiceNow platform capabilities, workflows, and integration patterns
• Collaborate with delivery and practice teams to ensure solution feasibility and smooth handoffs post-sale
• Stay current on ServiceNow product releases, roadmap updates, and industry trends
• Contribute to the development of reusable pre-sales assets such as solution templates and case studies
• Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Requirements

• Minimum of 4 years of experience in ServiceNow functional and technical experience required, including demonstrated ability to design and present enterprise-grade ServiceNow solutions across one or more product lines (ITAM, ITSM, ITOM, CSM, HR, SPM, SecOps, etc.)
• Understanding of ServiceNow architecture principles including integration, data modeling, and platform governance
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience).

Professional skills

• Proven ability to communicate complex technical concepts to both technical and non-technical audiences
• Excellent presentation, facilitation, and stakeholder management skills

Preferred qualifications

• Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and/or ServiceNow certifications
• Familiarity with ITIL, Agile, and enterprise IT frameworks
• External client-facing consulting experience

Pay

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

• California: $73,800 to $218,800
• Cleveland: $68,300 to $175,000
• Colorado: $73,800 to $189,000
• District of Columbia: $78,500 to $201,300
• Illinois: $68,300 to $189,000
• Maine: $62,800 to $161,000
• Maryland: $73,800 to $189,000
• Massachusetts: $73,800 to $201,300
• Minnesota: $73,800 to $189,000
• New York: $68,300 to $218,800
• New Jersey: $78,500 to $218,800
• Virginia: $68,300 to $201,300
• Washington: $80,200 to $201,300

Benefits

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.