ServiceNow Software Engineer

Accountabilities

• Design, configure, develop, and maintain ServiceNow applications and integrations that support enterprise IT service management and digital transformation initiatives.
• Work closely with technical teams and stakeholders to translate business requirements into secure, scalable, and effective solutions.
• Configure and customize ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Customer Service Management.
• Create and maintain business rules, client and server scripts, UI policies, UI actions, access controls, notifications, and catalog items.
• Develop custom applications using ServiceNow App Engine, Flow Designer, and related platform capabilities.
• Create and maintain integrations using REST, SOAP, IntegrationHub, MID Server, and external APIs.
• Collaborate with business analysts and stakeholders to gather requirements and deliver technical solutions aligned with operational needs.
• Participate in Agile development processes, including sprint planning, stand-ups, backlog refinement, demonstrations, and retrospectives.
• Perform unit testing, integration testing, system testing, and support user acceptance testing activities.
• Troubleshoot production issues, implement corrective actions, and support platform reliability.
• Create and maintain technical documentation, including solution designs, configuration guides, and operational procedures.
• Support ServiceNow upgrades, patching, and release management activities.
• Apply secure coding practices and ensure solutions meet cybersecurity, governance, and accessibility requirements.
• Collaborate with security teams to support compliance initiatives, including security assessments and authorization activities.

Requirements

• Skilled software engineer with hands-on ServiceNow development experience and a strong understanding of secure enterprise application development.
• Experience working in Agile environments and the ability to deliver reliable solutions in highly regulated environments.
• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent professional experience.
• 3-7 years of professional software development experience.
• 2-5 years of hands-on ServiceNow development experience.
• Strong programming experience with languages such as JavaScript/TypeScript, Java, C#, Python, or C++.
• Hands-on experience with ServiceNow Studio, Flow Designer, IntegrationHub, Script Includes, Business Rules, Client Scripts, UI Actions, and Service Catalog development.
• Experience building REST APIs and web applications.
• Familiarity with Git and modern software version control practices.
• Experience working with relational databases such as SQL Server, PostgreSQL, or Oracle.
• Experience working in Agile software development environments.
• Strong analytical, troubleshooting, problem-solving, and communication skills.
• Knowledge of DevSecOps practices, CI/CD pipelines, and secure software development principles.
• Experience with cloud platforms, container technologies, and automation tools is a plus.
• Familiarity with identity management solutions such as Active Directory, LDAP, OAuth, or SAML is preferred.
• Able to obtain and maintain required security access authorizations.
• U.S. citizenship and eligibility to meet government security requirements.

Benefits

• Opportunity to work on impactful technology solutions supporting important enterprise and government initiatives.
• Fully remote work environment.
• Competitive compensation package.
• Opportunities for professional growth, training, and career development.
• Collaborative culture with experienced technical professionals.
• Exposure to modern technologies including ServiceNow, AWS, cloud platforms, DevOps tools, and containerized applications.
• Supportive environment focused on innovation, teamwork, and continuous improvement.
• Opportunity to contribute to secure, scalable, and mission-focused technology solutions.