ServiceNow - ServiceNow HR Service Delivery (HRSD) - Senior - Tech Consulting - Open Location
EY · Alpharetta, GA · 1 mo ago
Hybrid$123k–$205k/yrFull-time
We need to output HTML fragment with sections: Use for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO, legal, application instructions, etc.
We need to parse the posting.
Key parts:
Location: Anywhere in Country (maybe not needed). At EY, we’re all in to shape your future with confidence... (intro). Then description: "In the digital economy..." etc.
Then "The opportunity You’ll lead ServiceNow Transformation teams..." etc.
Then "As a Senior Technology Analyst, you will play a pivotal role..." (maybe duplicate? Actually there are two roles? The posting seems to mix ServiceNow Senior Consultant and Senior Technology Analyst. We'll keep all content.
Then "Your Key Responsibilities" heading. Then bullet list: Interacting with business stakeholders..., Analyzing newly..., Collaborating with technical teams...
Then "Skills And Attributes For Success" heading. Then paragraph describing portfolio etc. Then bullet list of abilities (starting with "Act as a workstream lead..." etc). Then "To qualify for the role, you must have" heading? Actually it's "To qualify for the role, you must have". Then list of qualifications: bachelor's degree..., typically no less than 2-4 years..., ServiceNow Certified..., Minimum of 1 of the following..., etc. Then "Ideally, you’ll also have..." etc.
Then "What We Look For" heading. Then paragraph.
Then "What We Offer You At EY" heading. Then paragraph about professional growth etc. Then "Learn more at ey.com/us/careers." Then "The salary range for this job is:" with ranges per location. Then "In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options."
Then "Are you ready to shape your future with confidence? Apply today." etc. Then application instructions etc. Then boilerplate about misrepresentation, EEO, etc. We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
Thus we need to keep substantive content: intro paragraphs, opportunity, responsibilities, skills/attributes, qualifications, what we look for, what we offer (including salary range and total rewards). Also maybe location? Not needed as heading.
We must not create sections like Benefits unless posting actually states them. It does mention Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and paid time off. That's benefits. So we can include a Benefits section.
Pay section: salary range given. So include Pay.
Schedule: not mentioned. So omit Schedule.
About the role: we have introductory paragraphs describing role. Could be About the role.
Responsibilities: we have "Your Key Responsibilities" and bullet list.
Qualifications: we have "To qualify for the role, you must have" list.
Skills: we have "Skills And Attributes For Success" list.
What We Look For: could be maybe "About the team" but we can treat as "What We Look For" maybe as a section? Not in allowed headings list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content to these headings. "What We Look For" could be part of Skills or Qualifications? It's about personal attributes. Could go under Skills? But we already have Skills section for abilities. Could incorporate into Skills or maybe under Qualifications? Better to put under Skills as it's about desired traits. However we must not invent headings not allowed. So we can either omit that section or merge into Skills or Qualifications. Since we must preserve all substantive info, we need to include that content somewhere. We can add it under Skills as additional bullet points or paragraph.
Similarly "What We Offer You At EY" includes professional growth etc and benefits. We can put that under Benefits (maybe also include Pay separate). The intro about professional growth could be under Benefits or maybe under About the role? But we have to keep it. Could add a paragraph under Benefits describing total rewards and culture.
Thus sections:
- About the role: intro paragraphs (first few paragraphs up to "The opportunity").
- Responsibilities: bullet list under "Your Key Responsibilities".
- Qualifications: bullet list under "To qualify for the role, you must have".
- Skills: bullet list under "Skills And Attributes For Success" plus maybe "What We Look For" content.
- Benefits: paragraph about Total Rewards package (medical, dental, pension, 401(k), paid time off) plus maybe the professional growth paragraph.
- Pay: salary range details.
We must not include Requirements heading (maybe not needed). We'll omit if no specific content.
We must not repeat job title as heading.
We must not include Job ID etc.
We must not include application instructions etc.
We must not include boilerplate like EEO, misrepresentation, etc.
Now craft HTML.
We'll use
for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO, legal, application instructions, etc.
We need to parse the posting.
Key parts:
Location: Anywhere in Country (maybe not needed). At EY, we’re all in to shape your future with confidence... (intro). Then description: "In the digital economy..." etc.
Then "The opportunity You’ll lead ServiceNow Transformation teams..." etc.
Then "As a Senior Technology Analyst, you will play a pivotal role..." (maybe duplicate? Actually there are two roles? The posting seems to mix ServiceNow Senior Consultant and Senior Technology Analyst. We'll keep all content.
Then "Your Key Responsibilities" heading. Then bullet list: Interacting with business stakeholders..., Analyzing newly..., Collaborating with technical teams...
Then "Skills And Attributes For Success" heading. Then paragraph describing portfolio etc. Then bullet list of abilities (starting with "Act as a workstream lead..." etc). Then "To qualify for the role, you must have" heading? Actually it's "To qualify for the role, you must have". Then list of qualifications: bachelor's degree..., typically no less than 2-4 years..., ServiceNow Certified..., Minimum of 1 of the following..., etc. Then "Ideally, you’ll also have..." etc.
Then "What We Look For" heading. Then paragraph.
Then "What We Offer You At EY" heading. Then paragraph about professional growth etc. Then "Learn more at ey.com/us/careers." Then "The salary range for this job is:" with ranges per location. Then "In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options."
Then "Are you ready to shape your future with confidence? Apply today." etc. Then application instructions etc. Then boilerplate about misrepresentation, EEO, etc. We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
Thus we need to keep substantive content: intro paragraphs, opportunity, responsibilities, skills/attributes, qualifications, what we look for, what we offer (including salary range and total rewards). Also maybe location? Not needed as heading.
We must not create sections like Benefits unless posting actually states them. It does mention Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and paid time off. That's benefits. So we can include a Benefits section.
Pay section: salary range given. So include Pay.
Schedule: not mentioned. So omit Schedule.
About the role: we have introductory paragraphs describing role. Could be About the role.
Responsibilities: we have "Your Key Responsibilities" and bullet list.
Qualifications: we have "To qualify for the role, you must have" list.
Skills: we have "Skills And Attributes For Success" list.
What We Look For: could be maybe "About the team" but we can treat as "What We Look For" maybe as a section? Not in allowed headings list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content to these headings. "What We Look For" could be part of Skills or Qualifications? It's about personal attributes. Could go under Skills? But we already have Skills section for abilities. Could incorporate into Skills or maybe under Qualifications? Better to put under Skills as it's about desired traits. However we must not invent headings not allowed. So we can either omit that section or merge into Skills or Qualifications. Since we must preserve all substantive info, we need to include that content somewhere. We can add it under Skills as additional bullet points or paragraph.
Similarly "What We Offer You At EY" includes professional growth etc and benefits. We can put that under Benefits (maybe also include Pay separate). The intro about professional growth could be under Benefits or maybe under About the role? But we have to keep it. Could add a paragraph under Benefits describing total rewards and culture.
Thus sections:
- About the role: intro paragraphs (first few paragraphs up to "The opportunity").
- Responsibilities: bullet list under "Your Key Responsibilities".
- Qualifications: bullet list under "To qualify for the role, you must have".
- Skills: bullet list under "Skills And Attributes For Success" plus maybe "What We Look For" content.
- Benefits: paragraph about Total Rewards package (medical, dental, pension, 401(k), paid time off) plus maybe the professional growth paragraph.
- Pay: salary range details.
We must not include Requirements heading (maybe not needed). We'll omit if no specific content.
We must not repeat job title as heading.
We must not include Job ID etc.
We must not include application instructions etc.
We must not include boilerplate like EEO, misrepresentation, etc.
Now craft HTML.
We'll use for each section heading.
Inside each section, use
for prose,
- for lists.
We need to preserve all substantive info. Let's extract.
Intro paragraphs:
"Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions."
We can combine into About the role.
Now Responsibilities bullet list:
"Key responsibilities include: Interacting with business stakeholders to evaluate business models and processes.Analyzing newly implemented technology solutions to verify they meet business requirements.Collaborating with technical teams to design and deliver system architecture solutions."
Note there is also earlier sentence: "In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better."
We should include that as part of responsibilities too. So responsibilities paragraph plus bullet list.
Thus responsibilities section: a paragraph summarizing, then bullet list.
Now Qualifications:
"To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar disciplineTypically, no less than 2 - 4 years relevant ServiceNow HRSD project experienceServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications:ServiceNow Certified Implementation Specialist – HR Service Delivery 3+ years of Big 4 or equivalent consulting experienceExcellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organizationExperience leading teams and supervising othersA driver’s license valid in the U.S.Ability to travel to meet client needs"
Also "Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)Performance analytics and reporting experience – certifications are a plus Employee Center and Workplace Service Delivery experience – certifications are a plus Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)". This could be part of Qualifications (preferred) or Skills. We'll treat as Qualifications (preferred). We'll include as bullet points.
Now Skills:
List from "Skills And Attributes For Success": bullet points:
- Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
- Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
- Demonstrated knowledge of ServiceNow’s latest AI-enabled HRSD and employee experience capabilities, including Now Assist for HRSD, EmployeeWorks, and Employee Slate, and how they can improve employee self-service, HR case resolution, onboarding, and lifecycle event delivery
- Experience shaping AI-enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language
- Ability to advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement
- Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to create high quality deliverables and project artifacts
Also "What We Look For" paragraph: "We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business."
We can add that as a paragraph under Skills or maybe as a separate paragraph.
Now Benefits:
Paragraph: "What We Offer You At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers." plus "In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options."
We can combine into Benefits section.
Now Pay:
"The salary range for this job is:New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $122,900 to $204,900Bay Area California offices – $128,100 to $213,400All other offices locations in the US, including Sacramento – $102,500 to $187,900Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography."
We'll put that as Pay section.
Now ensure we don't include any boilerplate like "Are you ready to shape your future with confidence? Apply today." etc. Also remove "To make the most of your application experience..." etc. Also remove EEO etc.
Now produce HTML.
We'll need to ensure proper spacing.
Let's craft:
About the role
... (intro paragraphs