ServiceNow - ServiceNow HR Service Delivery (HRSD) - Senior - Tech Consulting - Open Location

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info. We need to parse the posting. Key parts: - Location: Anywhere in Country (maybe ignore as minor metadata) - Intro paragraph: "At EY, we’re all in to shape your future with confidence..." etc. This is about the role? Could be "About the role" or "About EY". We'll treat as "About the role" maybe. - "The opportunity" paragraph: describing leading ServiceNow Transformation teams, client visible role, opportunities to showcase ability, grow consulting and team leadership skills, build relationships, experiences that define career. Could be part of responsibilities or about role. - "As a Senior Technology Analyst, you will play a pivotal role..." This seems like responsibilities. - "Your Key Responsibilities" heading then bullet list: Interacting with business stakeholders to evaluate business models and processes. Analyzing newly implemented technology solutions to verify they meet business requirements. Collaborating with technical teams to design and deliver system architecture solutions. - "Skills And Attributes For Success" then a long paragraph describing serving wide portfolio, etc. Then bullet list of abilities: Act as a workstream lead across all aspects of a ServiceNow HRSD project... etc. Many bullet points. - "To qualify for the role, you must have" then list: bachelor's degree..., typically no less than 2-4 years relevant ServiceNow HRSD project experience, ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery 3+ years of Big 4 or equivalent consulting experience Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver’s license valid in the U.S. Ability to travel to meet client needs Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience – certifications are a plus Employee Center and Workplace Service Delivery experience – certifications are a plus Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) - "What We Look For" paragraph: proactive, innovative, eager to contribute, top performers demonstrate strong analytical skills, ability to communicate effectively, passion for technology and its impact on business. - "What We Offer You At EY" paragraph: harness collective strength, professional growth, personal fulfillment, inclusive culture. Learn more at ey.com/us/careers. Then salary range details: New York City, Boston, Washington DC Metro Areas, Washington State, Southern California offices – $122,900 to $204,900; Bay Area California offices – $128,100 to $213,400; All other offices locations in the US, including Sacramento – $102,500 to $187,900. Individual salaries determined by factors. In addition, Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. - Then call to action: "Are you ready to shape your future with confidence? Apply today." etc. Application instructions to be removed. - Then boilerplate about misrepresentation, EEO, etc. Remove. Thus we need sections: About the role (maybe combine intro and opportunity), Responsibilities (Key Responsibilities), Skills (Skills And Attributes For Success), Qualifications (To qualify for the role...), Benefits (What We Offer You... includes benefits and Pay). Pay section: we have salary ranges; we could put Pay section with that info. Benefits: medical/dental, pension/401k, paid time off. Could combine Pay and Benefits? The instruction: prefer a few substantive sections over many thin ones. Could have sections: About the role, Responsibilities, Qualifications & Skills, Offer (Pay & Benefits). But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include. We have content for About the role (intro + opportunity). Responsibilities (Key Responsibilities). Qualifications (education, experience, certifications, etc). Skills (Skills And Attributes For Success). Benefits (medical/dental, pension/401k, paid time off). Pay (salary ranges). Schedule? Not mentioned (travel maybe but not schedule). So we omit Schedule. We must not repeat job title as heading. No Job ID. We must not include placeholder text like "commensurate with experience". Not present. We must ensure we don't create empty sections. Now produce HTML fragment:

About the role

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.

But note we might be duplicating some content; but we need to preserve all substantive info. Could combine. Better: Keep the intro paragraph as About the role, then maybe a separate paragraph for opportunity? But we can keep as one

containing all. Now Responsibilities:

Responsibilities

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

But also there were responsibilities mentioned earlier: "You will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better." Should we include those? They are substantive. The "Key responsibilities include:" bullet list is after that paragraph. So we should include the paragraph as part of responsibilities as well. Could add as

before list. Thus:

Responsibilities

You will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better.

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Now Qualifications:

Qualifications

A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline. Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience. ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery. 3+ years of Big 4 or equivalent consulting experience. Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization. Experience leading teams and supervising others. A driver’s license valid in the U.S. Ability to travel to meet client needs.

But also there are "Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience – certifications are a plus Employee Center and Workplace Service Delivery experience – certifications are a plus Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)". These are "Ideally" not required; could be included in Qualifications as preferred qualifications. We'll include them as part of Qualifications paragraph. Thus:

Qualifications

A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline. Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience. ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery. 3+ years of Big 4 or equivalent consulting experience. Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization. Experience leading teams and supervising others. A driver’s license valid in the U.S. Ability to travel to meet client needs. Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). Performance analytics and reporting experience – certifications are a plus. Employee Center and Workplace Service Delivery experience – certifications are a plus. Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).

Now Skills:

Skills

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
• Demonstrated knowledge of ServiceNow’s latest AI-enabled HRSD and employee experience capabilities, including Now Assist for HRSD, EmployeeWorks, and Employee Slate, and how they can improve employee self-service, HR case resolution, onboarding, and lifecycle event delivery
• Experience shaping AI-enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language
• Ability to advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement
• Ability to analyze a company’s people,