ServiceNow - ServiceNow HR Service Delivery (HRSD) - Senior - Tech Consulting - Open Location
for each section heading. Use - for lists. Use
for prose. Do not repeat job title. Do not include Job ID etc. Remove boilerplate, navigation, EEO, etc. Preserve all substantive info.
We need to parse the posting.
Key content:
Location: Anywhere in Country (but we can ignore location? It's metadata; we can fold into short
maybe under About the role? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So location can be a short p.
Then the intro paragraphs: "At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions."
We can treat that as About the role (prose). Then "Your Key Responsibilities" heading then list.
Key responsibilities list:
- Interacting with business stakeholders to evaluate business models and processes.
- Analyzing newly implemented technology solutions to verify they meet business requirements.
- Collaborating with technical teams to design and deliver system architecture solutions.
Also earlier: "This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better." Could be part of responsibilities.
Then "Skills And Attributes For Success" then a paragraph then bullet list of many skills.
We need to decide sections: About the role (intro). Responsibilities (list). Skills (list). Qualifications (maybe "To qualify for the role, you must have ...") Requirements maybe same as qualifications? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only if posting has real specific content.
We have content for About the role, Responsibilities, Skills, Qualifications (To qualify...), maybe Requirements (maybe same as qualifications but we can combine? Might be better to have Qualifications heading for the bullet list of qualifications, and Requirements heading for maybe "Experience leading teams..."? But the posting lumps qualifications and skills together. We could treat "To qualify for the role, you must have ..." as Qualifications. Then "Skills And Attributes For Success" as Skills. Then maybe Requirements could be omitted if not distinct. But we could include Requirements as a short paragraph about travel? However travel is mentioned earlier. Could be part of Responsibilities.
We also have "What We Look For" paragraph (proactive, innovative...). Could be part of Skills or maybe a separate section? Could be included in Skills or maybe a separate "What We Look For" but not in allowed headings. Could fold into Skills or About the role.
We have "What We Offer You At EY..." paragraph about benefits, plus salary range details (Pay). Also "In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options." That's Benefits.
Thus we have Benefits and Pay sections.
Schedule: Not mentioned explicitly. No schedule info. So we should not create Schedule section.
Thus sections: About the role, Responsibilities, Skills, Qualifications, Benefits, Pay.
We need to ensure we don't include filler like "commensurate with experience". Not present.
Now we need to extract exact content, preserving all substantive info, not inventing or summarizing away detail.
We must not omit any substantive info. So we need to include all details from the posting that are not boilerplate.
Let's list all substantive pieces:
Intro paragraphs (multiple sentences). We'll combine into a few
maybe.
Location: "Location: Anywhere in Country". Could be a short p.
Key responsibilities list (3 items). Also mention travel: "This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better." Could be a responsibility bullet.
Skills And Attributes For Success paragraph: "Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation."
Then bullet list of skills (many). Need to preserve each bullet exactly as in posting.
Let's extract bullet list exactly:
- Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
- Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
- Demonstrated knowledge of ServiceNow’s latest AI-enabled HRSD and employee experience capabilities, including Now Assist for HRSD, EmployeeWorks, and Employee Slate, and how they can improve employee self-service, HR case resolution, onboarding, and lifecycle event delivery
- Experience shaping AI-enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language
- Ability to advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement
- Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to create high quality deliverables and project artifacts
Now qualifications: "To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar disciplineTypically, no less than 2 - 4 years relevant ServiceNow HRSD project experienceServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications:ServiceNow Certified Implementation Specialist – HR Service Delivery 3+ years of Big 4 or equivalent consulting experienceExcellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organizationExperience leading teams and supervising othersA driver’s license valid in the U.S.Ability to travel to meet client needs Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)Performance analytics and reporting experience – certifications are a plus Employee Center and Workplace Service Delivery experience – certifications are a plus Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)"
We need to format as list maybe. The text is jammed; we need to parse into sensible bullet points.
Let's break:
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
- 3+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
- Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Performance analytics and reporting experience – certifications are a plus
- Employee Center and Workplace Service Delivery experience – certifications are a plus
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)
We need to preserve all.
Now "What We Look For" paragraph: "We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business."
We could include that under Skills or maybe a separate section but we can fold into Skills.
Now Benefits: "What We Offer You At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers." plus "In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options."
Thus Benefits: professional growth, personal fulfillment, inclusive culture, medical and dental coverage, pension and 401(k) plans, wide range of paid time off options.
We could list as bullet list.
Pay: Salary range details: "The salary range for this job is: New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $122,900 to $204,900 Bay Area California offices – $128,100 to $213,400 All other offices locations in the US, including Sacramento – $102,500 to $187,900 Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography."
We need to preserve that exactly.
Now schedule: none.
Now we need to output HTML fragment only.
We'll structure:
Location: Anywhere in Country
About the role
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the
for prose. Do not repeat job title. Do not include Job ID etc. Remove boilerplate, navigation, EEO, etc. Preserve all substantive info. We need to parse the posting. Key content: Location: Anywhere in Country (but we can ignore location? It's metadata; we can fold into short
maybe under About the role? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So location can be a short p. Then the intro paragraphs: "At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions." We can treat that as About the role (prose). Then "Your Key Responsibilities" heading then list. Key responsibilities list: - Interacting with business stakeholders to evaluate business models and processes. - Analyzing newly implemented technology solutions to verify they meet business requirements. - Collaborating with technical teams to design and deliver system architecture solutions. Also earlier: "This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better." Could be part of responsibilities. Then "Skills And Attributes For Success" then a paragraph then bullet list of many skills. We need to decide sections: About the role (intro). Responsibilities (list). Skills (list). Qualifications (maybe "To qualify for the role, you must have ...") Requirements maybe same as qualifications? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only if posting has real specific content. We have content for About the role, Responsibilities, Skills, Qualifications (To qualify...), maybe Requirements (maybe same as qualifications but we can combine? Might be better to have Qualifications heading for the bullet list of qualifications, and Requirements heading for maybe "Experience leading teams..."? But the posting lumps qualifications and skills together. We could treat "To qualify for the role, you must have ..." as Qualifications. Then "Skills And Attributes For Success" as Skills. Then maybe Requirements could be omitted if not distinct. But we could include Requirements as a short paragraph about travel? However travel is mentioned earlier. Could be part of Responsibilities. We also have "What We Look For" paragraph (proactive, innovative...). Could be part of Skills or maybe a separate section? Could be included in Skills or maybe a separate "What We Look For" but not in allowed headings. Could fold into Skills or About the role. We have "What We Offer You At EY..." paragraph about benefits, plus salary range details (Pay). Also "In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options." That's Benefits. Thus we have Benefits and Pay sections. Schedule: Not mentioned explicitly. No schedule info. So we should not create Schedule section. Thus sections: About the role, Responsibilities, Skills, Qualifications, Benefits, Pay. We need to ensure we don't include filler like "commensurate with experience". Not present. Now we need to extract exact content, preserving all substantive info, not inventing or summarizing away detail. We must not omit any substantive info. So we need to include all details from the posting that are not boilerplate. Let's list all substantive pieces: Intro paragraphs (multiple sentences). We'll combine into a few
maybe. Location: "Location: Anywhere in Country". Could be a short p. Key responsibilities list (3 items). Also mention travel: "This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better." Could be a responsibility bullet. Skills And Attributes For Success paragraph: "Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation." Then bullet list of skills (many). Need to preserve each bullet exactly as in posting. Let's extract bullet list exactly: - Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases - Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers) - Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation - Demonstrated knowledge of ServiceNow’s latest AI-enabled HRSD and employee experience capabilities, including Now Assist for HRSD, EmployeeWorks, and Employee Slate, and how they can improve employee self-service, HR case resolution, onboarding, and lifecycle event delivery - Experience shaping AI-enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language - Ability to advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement - Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps - Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources - Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs - Ability to create high quality deliverables and project artifacts Now qualifications: "To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar disciplineTypically, no less than 2 - 4 years relevant ServiceNow HRSD project experienceServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications:ServiceNow Certified Implementation Specialist – HR Service Delivery 3+ years of Big 4 or equivalent consulting experienceExcellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organizationExperience leading teams and supervising othersA driver’s license valid in the U.S.Ability to travel to meet client needs Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)Performance analytics and reporting experience – certifications are a plus Employee Center and Workplace Service Delivery experience – certifications are a plus Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)" We need to format as list maybe. The text is jammed; we need to parse into sensible bullet points. Let's break: - A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline - Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience - ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) - Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery - 3+ years of Big 4 or equivalent consulting experience - Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization - Experience leading teams and supervising others - A driver’s license valid in the U.S. - Ability to travel to meet client needs - Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) - Performance analytics and reporting experience – certifications are a plus - Employee Center and Workplace Service Delivery experience – certifications are a plus - Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) We need to preserve all. Now "What We Look For" paragraph: "We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business." We could include that under Skills or maybe a separate section but we can fold into Skills. Now Benefits: "What We Offer You At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers." plus "In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options." Thus Benefits: professional growth, personal fulfillment, inclusive culture, medical and dental coverage, pension and 401(k) plans, wide range of paid time off options. We could list as bullet list. Pay: Salary range details: "The salary range for this job is: New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $122,900 to $204,900 Bay Area California offices – $128,100 to $213,400 All other offices locations in the US, including Sacramento – $102,500 to $187,900 Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography." We need to preserve that exactly. Now schedule: none. Now we need to output HTML fragment only. We'll structure:
Location: Anywhere in Country
About the role
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the