ServiceNow - ServiceNow HR Service Delivery (HRSD) Senior - Tech Cons - Open Location

About the role

The opportunity involves leading ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client-visible role, offering opportunities to showcase leadership and develop new client relationships.

Responsibilities

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 1 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – HR Service Delivery
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Skills and attributes for success

• Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation.
• Demonstrated knowledge of ServiceNow’s latest AI-enabled HRSD and employee experience capabilities, including Now Assist for HRSD, EmployeeWorks, and Employee Slate, and how they can improve employee self-service, HR case resolution, onboarding, and lifecycle event delivery.
• Ability to advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement.
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Ability to create high quality deliverables and project artifacts.

Pay

$102,500 to $187,900 base salary range for all geographic locations in the US, and $122,900 to $213,400 for New York City Metro Area, Washington State and California (excluding Sacramento).

Schedule

Flexible vacation policy and a wide range of paid time off options.