ServiceNow - ServiceNow HR Service Delivery (HRSD) Senior - Tech Cons - Open Location
About the role
As a ServiceNow Senior Consultant, you'll lead ServiceNow Transformation teams in a rapidly growing area of the business. You'll have opportunities to engage with clients, internal teams, and manage a multi-disciplinary team of 3-5 resources, including offshore resources.
Responsibilities
- Evaluate business models and processes with business stakeholders.
- Analyze newly implemented technology solutions to verify they meet business requirements.
- Collaborate with technical teams to design and deliver system architecture solutions.
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
- No less than 2 - 4 years relevant ServiceNow HRSD project experience.
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
- 1+ years of Big 4 or equivalent consulting experience.
- Proactive, innovative, and eager to contribute to team success.
Skills and Attributes
- Strong analytical skills, excellent communication, adaptability, problem-solving, teamwork, relationship building, dependability, and organization.
- Leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation.
- Knowledge of ServiceNow’s latest AI-enabled HRSD and employee experience capabilities, including Now Assist for HRSD, EmployeeWorks, and Employee Slate.
- Ability to advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement.
- Experience shaping AI-enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language.
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
- Ability to create high quality deliverables and project artifacts.
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Benefits
Comprehensive compensation and benefits package including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Flexible vacation policy and EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed.
Pay
$102,500 to $187,900 base salary range for all geographic locations in the US. $122,900 to $213,400 for New York City Metro Area, Washington State and California (excluding Sacramento).
Schedule
Most people in external, client serving roles will work together in person 40-60% of the time over the course of an engagement, project or year.