ServiceNow - ServiceNow HR Service Delivery (HRSD) Senior - Tech Cons - Open Location

About the role

As a ServiceNow Senior Consultant, you'll lead ServiceNow Transformation teams in a rapidly growing area of the business. You'll have opportunities to engage with clients, internal teams, and manage multi-disciplinary teams of 3-5 resources, including offshore resources.

Responsibilities

• Evaluate business models and processes with business stakeholders.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.
• Manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers).
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations.
• Advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Develop and deliver high-quality deliverables and project artifacts.
• Perform performance analytics and reporting.
• Provide Employee Center and Workplace Service Delivery experience.
• Utilize ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).

Qualifications

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 2 - 4 years relevant ServiceNow HRSD project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
• 12+ years of Big 4 or equivalent consulting experience.
• Proactive, innovative, and eager to contribute to team success.
• Strong analytical skills, excellent communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.

Skills

• Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation.
• Advising clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Develop and deliver high-quality deliverables and project artifacts.
• Perform performance analytics and reporting.
• Provide Employee Center and Workplace Service Delivery experience.
• Utilize ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).

Benefits

Base salary range: $102,500 to $187,900. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Pay

$102,500 to $187,900

Schedule

Hybrid model with most people in external, client serving roles expected to work together in person 40-60% of the time over the course of an engagement, project or year.

Application Instructions

Apply today.