ServiceNow - ServiceNow HR Service Delivery (HRSD) Senior - Tech Cons - Open Location

About the role

As a ServiceNow Senior Consultant, you'll lead ServiceNow Transformation teams in a rapidly growing area of the business. You'll have opportunities to showcase your ability to motivate and develop your team, as well as establish and maintain new client relationships.

Responsibilities

• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 2 - 4 years relevant ServiceNow HRSD project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
• 1 of the following Big 4 or equivalent consulting experience.
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• A driver’s license valid in the U.S.

Qualifications

• Proactive, innovative, and eager to contribute to team success.
• Strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business.

Skills and Attributes for Success

• Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation.
• Advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers).
• Shaping AI-enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language.
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Create high quality deliverables and project artifacts.
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).

Benefits

The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Pay

The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Schedule

Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

Equal Opportunity Employer

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.