ServiceNow - ServiceNow HR Service Delivery (HRSD) Senior - Tech Cons - Open Location
About the role
As a ServiceNow Senior Consultant, you'll lead ServiceNow Transformation teams in a rapidly growing area of the business. You'll have opportunities to engage with clients, internal teams, and build relationships to ensure successful project delivery.
Responsibilities
- Interact with business stakeholders to evaluate business models and processes.
- Analyze newly implemented technology solutions to verify they meet business requirements.
- Collaborate with technical teams to design and deliver system architecture solutions.
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
- No less than 2 - 4 years relevant ServiceNow HRSD project experience.
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
- 12+ years of Big 4 or equivalent consulting experience.
- Proactive, innovative, and eager to contribute to team success.
Qualifications
- Strong analytical skills, excellent communication, adaptability, problem-solving, teamwork, relationship building, dependability, and organization.
- Experience leading teams and supervising others.
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs.
Skills
- Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery.
- Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations.
- Advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement.
- Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
- Manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.
- Create high quality deliverables and project artifacts.
- Shaping AI-enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language.
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Benefits
Our total rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. EY offers a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
Pay
The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
Schedule
Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.