ServiceNow - ServiceNow HR Service Delivery (HRSD) Senior - Tech Cons - Open Location

About the role

As a ServiceNow Senior Consultant, you'll lead ServiceNow Transformation teams in a rapidly growing area of the business. You'll have opportunities to engage with clients, internal teams, and manage a multi-disciplinary team of 3-5 resources including offshore resources.

Responsibilities

• Evaluate business models and processes with business stakeholders.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.
• Manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations.
• Advising clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Support management activities such as planning, status reporting, budgets and risk and issue logs.
• Create high quality deliverables and project artifacts.
• Perform performance analytics and reporting.
• Provide Employee Center and Workplace Service Delivery experience.
• Lead the implementation of ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).

Qualifications

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 2 - 4 years relevant ServiceNow HRSD project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
• 12+ years of Big 4 or equivalent consulting experience.
• Proactive, innovative, and eager to contribute to team success.
• Strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business.

Benefits

Comprehensive compensation and benefits package including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400.

Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

In addition, our Total Rewards package includes:

• Data and AI
• Advanced technology
• Multi-disciplinary network
• Diverse ecosystem partners
• Services in more than 150 countries and territories

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.