ServiceNow - ServiceNow HR Service Delivery (HRSD) - Manager - Tech Cons- Open Location
About the role
As a ServiceNow Consulting Manager, you'll lead ServiceNow Transformation teams in a rapidly growing area of the business. You'll have opportunities to showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team leadership skills.
Responsibilities
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status, ensuring alignment with performance objectives.
- Participate in client working sessions, leading workstreams from planning through execution and closure.
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
- No less than 4 - 6 years relevant ServiceNow HRSD project experience.
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
- 15+ years of Big 4 or equivalent consulting experience.
Qualifications
- Proactive, adaptable, and committed to continuous improvement.
- Passionate about delivering exceptional results for clients.
- Strong technical proficiency and leadership skills.
Skills
- Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery.
- Manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources.
- Build and foster client relationships and demonstrate the value of EY services.
- Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations.
- Advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement.
- Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
- Support pre-sales efforts including creating proposals and estimates.
- Create high-quality deliverables and project artifacts.
- Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
- Support waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
- Develop and implement AI-enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language.
Benefits
Our total rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. We also offer a flexible vacation policy and support for personal/family care leaves of absence.
Pay
The base salary range for this role in the US is $142,600 to $261,500. For the New York City Metro Area, Washington State, and California (excluding Sacramento), the range is $171,200 to $297,200.
Schedule
Most people in external, client-serving roles are expected to work together in person 40-60% of the time over the course of an engagement, project, or year.