ServiceNow - ServiceNow HR Service Delivery (HRSD) - Manager - Tech Cons- Open Location
About the role
As a ServiceNow Consulting Manager, you'll lead ServiceNow Transformation teams in a rapidly growing area of the business. You'll have opportunities to showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team leadership skills.
Responsibilities
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status, ensuring alignment with performance objectives.
- Participate in client working sessions, leading workstreams from planning through execution and closure.
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
- No less than 4 - 6 years relevant ServiceNow HRSD project experience.
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
- 15+ years of Big 4 or equivalent consulting experience.
Qualifications
- Proactive, adaptable, and committed to continuous improvement.
- Passionate about delivering exceptional results for clients.
- Strong technical proficiency and leadership skills.
- Excellent soft skills, including executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
- Experience leading teams and supervising others.
- Driver's license valid in the U.S.
Skills
- Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
- Manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers).
- Build and foster client relationships and demonstrate the value of EY services.
- Make fact-based decisions and resolve conflicts.
- Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations.
- Advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement.
- Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
- Support pre-sales efforts including creating proposals and estimates.
- Create high-quality deliverables and project artifacts.
- Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
- Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
- Support ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Benefits
Our total rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. We also offer a flexible vacation policy and designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your well-being.
Pay
The base salary range for this role in the U.S. is $142,600 to $261,500. For those living in California, the range is $171,200 to $297,200. Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
Schedule
Most people in external, client serving roles are expected to work together in person 40-60% of the time over the course of an engagement, project or year.