ServiceNow - ServiceNow FSO Architect (CTA) - Manager - Tech Cons - Open Location

About the role

The opportunity involves leading the technical design and delivery of advanced ServiceNow solutions, particularly in areas like payments, fraud, complaints, and disputes, within Financial Services organizations. The role requires hands-on technical leadership, solution architecture, and the ability to resolve complex technical challenges.

Responsibilities

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.
• Guide and oversee technical implementation activities across delivery teams.
• Support teams in resolving complex build and deployment challenges.
• Partner with project leadership to ensure successful delivery outcomes.
• Identify and mitigate technical risks early in the delivery lifecycle.
• Drive resolution of complex technical issues that threaten timelines or quality.
• Balance speed of delivery with architectural integrity.
• Serve as a technical advisor during solution design workshops, customer technical discussions, and architecture and design reviews.
• Communicate technical concepts clearly to both technical and non-technical audiences.
• Collaborate closely with CMAs, solution architects from other workstreams, developers, and quality testers.

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 4 - 6 years of relevant experience in IT or cybersecurity, including extensive experience with hands-on ServiceNow development or architectural capacities.
• ServiceNow Certified Technical Architect (CTA).
• Certified Implementation Specialist - CSM.
• Suite Certification – FSO Insurance Professional.
• Suite Certification – FSO Banking and Wealth Management Professional.
• Extensive hands-on experience architecting and delivering ServiceNow solutions.
• Proven success leading technically complex implementations.
• Experience with Financial Services workflows, disputes, or compliance-driven processes preferred.
• Ability to lead technical discussions confidently with customers and stakeholders.
• Prior consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel 40-60% to meet client needs.

Qualifications

• Technical proficiency in ServiceNow, including advanced workflows, integrations, data flows, security, and performance.
• Strong understanding of Financial Services regulations and compliance requirements.
• Experience with card networks, external processors, core banking systems, fraud, and document systems.
• Knowledge of third-party platforms and APIs, including synchronous and asynchronous flows, data protection, and tokenization strategies.
• Experience with long-running and high-volume transaction support in ServiceNow.
• Ability to communicate technical concepts effectively to both technical and non-technical audiences.
• Collaborative and team-oriented approach, able to work closely with various stakeholders and deliverables.

Skills

• Leadership and management skills.
• Technical problem-solving abilities.
• Strategic thinking and decision-making.
• Project management and delivery skills.
• Communication and collaboration skills.
• Adaptability and flexibility.

Benefits

At EY, we offer a comprehensive compensation and benefits package, including:

• Base salary range of $142,600 to $261,500 in the US, and $171,200 to $297,200 in the New York City Metro Area, Washington State, and California (excluding Sacramento).
• Flexible vacation policy.
• Medical and dental coverage.
• Pension plan.
• 401(k) plan.
• Wide range of paid time off options.

Pay

The base salary range for this role in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State, and California (excluding Sacramento) is $171,200 to $297,200.

Schedule

Our expectation is for most people in external, client-serving roles to work together in person 40-60% of the time over the course of an engagement, project, or year.