ServiceNow - ServiceNow FSO Architect (CTA) - Manager - Tech Cons - Open Location

About the role

The opportunity involves leading the technical design of ServiceNow disputes solutions, defining technical architectures, and overseeing complex implementations. The role requires hands-on technical leadership, resolving advanced technical challenges, and ensuring delivered solutions meet platform best practices, regulatory standards, and project outcomes.

Responsibilities

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.
• Guide and oversee technical implementation activities across delivery teams.
• Provide hands-on leadership during critical design and build phases.
• Ensure architecture is translated accurately into configuration and code.
• Support teams in resolving complex build and deployment challenges.
• Partner with project leadership to ensure successful delivery outcomes.
• Identify and mitigate technical risks early in the delivery lifecycle.
• Drive resolution of complex technical issues that threaten timelines or quality.
• Balance speed of delivery with architectural integrity.
• Serve as a technical advisor during:
• Solution design workshops
• Customer technical discussions
• Architecture and design reviews

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 4 - 6 years of relevant experience in IT or cybersecurity including extensive experience with hands-on ServiceNow development or architectural capacities.
• ServiceNow Certified Technical Architect (CTA)
• Certified Implementation Specialist - CSM
• Suite Certification – FSO Insurance Professional
• Suite Certification – FSO Banking and Wealth Management Professional
• Extensive hands-on experience architecting and delivering ServiceNow solutions.
• Proven success leading technically complex implementations.
• Experience with Financial Services workflows, disputes, or compliance-driven processes preferred.
• Ability to lead technical discussions confidently with customers and stakeholders.
• Prior consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel 40-60% to meet client needs.

Qualifications

• Technical proficiency in ServiceNow, including advanced features like Payments, Fraud, Complaints, Disputes.
• Strong understanding of ServiceNow best practices, architectural standards, and platform capabilities.
• Experience with integrating ServiceNow with card networks, external processors, core banking systems, and third-party platforms.
• Knowledge of security and compliance requirements, including data protection and tokenization strategies.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Collaborative skills with the ability to work closely with CMAs, solution architects, developers, and quality testers.

Skills

• Leadership and management skills.
• Problem-solving and analytical skills.
• Technical expertise in ServiceNow and related technologies.
• Ability to work independently and as part of a team.
• Effective communication and interpersonal skills.

Benefits

At EY, we offer a comprehensive compensation and benefits package, including:

• Base salary range: $142,600 to $261,500 in the US, and $171,200 to $297,200 in the New York City Metro Area, Washington State, and California (excluding Sacramento).
• Flexible vacation policy.
• Medical and dental coverage.
• Pension plan.
• 401(k) plan.
• Wide range of paid time off options.

Pay

Base salary range: $142,600 to $261,500 in the US, and $171,200 to $297,200 in the New York City Metro Area, Washington State, and California (excluding Sacramento).

Schedule

Hybrid model, with most people in external, client-serving roles expected to work together in person 40-60% of the time over the course of an engagement, project, or year.