ServiceNow - ServiceNow FSO Architect (CTA) - Manager - Tech Cons - Open Location

About the role

The opportunity involves leading the technical design and delivery of advanced ServiceNow solutions, particularly in areas like Payments, Fraud, Complaints, and Disputes, within Financial Services organizations. The role requires hands-on technical leadership, solution architecture, and the ability to resolve complex technical challenges.

Responsibilities

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.
• Guide and oversee technical implementation activities across delivery teams.
• Support teams in resolving complex build and deployment challenges.
• Partner with project leadership to ensure successful delivery outcomes.
• Identify and mitigate technical risks early in the delivery lifecycle.
• Drive resolution of complex technical issues that threaten timelines or quality.
• Balance speed of delivery with architectural integrity.
• Serve as a technical advisor during:
• Solution design workshops
• Customer technical discussions
• Architecture and design reviews

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 4 - 6 years of relevant experience in IT or cybersecurity, including extensive experience with hands-on ServiceNow development or architectural capacities.
• ServiceNow Certified Technical Architect (CTA)
• Certified Implementation Specialist - CSM
• Suite Certification – FSO Insurance Professional
• Suite Certification – FSO Banking and Wealth Management Professional
• Extensive hands-on experience architecting and delivering ServiceNow solutions.
• Proven success leading technically complex implementations.
• Experience with Financial Services workflows, disputes, or compliance-driven processes preferred.
• Ability to lead technical discussions confidently with customers and stakeholders.
• Prior consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel 40-60% to meet client needs.

Qualifications

• Technical proficiency in ServiceNow, including advanced features and integrations.
• Strong understanding of Financial Services regulations and compliance requirements.
• Experience with case management, workflow design, and data flow optimization.
• Knowledge of security best practices and integration patterns.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Experience with project management tools and methodologies.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in ServiceNow ecosystem and related technologies.
• Experience with Agile methodologies and iterative development.

Benefits

At EY, we offer a comprehensive compensation and benefits package, including:

• Base salary range: $142,600 to $261,500 in all geographic locations in the US, and $171,200 to $297,200 in the New York City Metro Area, Washington State, and California (excluding Sacramento).
• Medical and dental coverage.
• Pension plan.
• 401(k) plan.
• Flexible vacation policy.

Pay

Base salary range: $142,600 to $261,500 in all geographic locations in the US, and $171,200 to $297,200 in the New York City Metro Area, Washington State, and California (excluding Sacramento).

Schedule

Hybrid model with most people in external, client-serving roles expected to work together in person 40-60% of the time over the course of an engagement, project, or year.