ServiceNow - ServiceNow FSO Architect (CTA) - Manager - Tech Cons - Open Location

About the role

The role provides hands-on technical leadership, owning solution architecture across workflows, integrations, data, security, and performance. The CTA leads complex implementations, resolves advanced technical challenges, and ensures delivered solutions meet platform best practices, regulatory standards, and project outcomes.

Responsibilities

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.
• Guide and oversee technical implementation activities across delivery teams.
• Provide hands-on leadership during critical design and build phases.
• Ensure architecture is translated accurately into configuration and code.
• Support teams in resolving complex build and deployment challenges.
• Partner with project leadership to ensure successful delivery outcomes.
• Identify and mitigate technical risks early in the delivery lifecycle.
• Drive resolution of complex technical issues that threaten timelines or quality.
• Balance speed of delivery with architectural integrity.
• Serve as a technical advisor during:
• Solution design workshops
• Customer technical discussions
• Architecture and design reviews
• Communicate technical concepts clearly to both technical and non-technical audiences.
• Collaborate closely with CMAs, solution architects from other workstreams, developers, and quality testers.

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 4 - 6 years of relevant experience in IT or cybersecurity including extensive experience with hands-on ServiceNow development or architectural capacities.
• ServiceNow Certified Technical Architect (CTA)
• Certified Implementation Specialist - CSM
• Suite Certification – FSO Insurance Professional
• Suite Certification – FSO Banking and Wealth Management Professional
• Extensive hands-on experience architecting and delivering ServiceNow solutions.
• Proven success leading technically complex implementations.
• Experience with Financial Services workflows, disputes, or compliance-driven processes preferred.
• Ability to lead technical discussions confidently with customers and stakeholders.
• Prior consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel 40-60% to meet client needs.

Qualifications

• Extensive hands-on experience architecting and delivering ServiceNow solutions.
• Proven success leading technically complex implementations.
• Experience with Financial Services workflows, disputes, or compliance-driven processes preferred.
• Ability to lead technical discussions confidently with customers and stakeholders.
• Prior consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel 40-60% to meet client needs.

Skills

• Architecture & Design
• Lead the end-to-end technical design of ServiceNow disputes solutions
• Define technical architectures covering:
• Case and workflow design
• Integration and data flows
• Security and access controls
• Implementation Leadership & Delivery
• Guide and oversee technical implementation activities across delivery teams
• Provide hands-on leadership during critical design and build phases
• Ensure architecture is translated accurately into configuration and code
• Support teams in resolving complex build and deployment challenges
• Partner with project leadership to ensure successful delivery outcomes
• Identify and mitigate technical risks early in the delivery lifecycle
• Drive resolution of complex technical issues that threaten timelines or quality
• Balance speed of delivery with architectural integrity
• Serve as a technical advisor during:
• Solution design workshops
• Customer technical discussions
• Architecture and design reviews
• Platform & Workflow Architecture
• Architect advanced ServiceNow workflows using:
• Case management and state-driven designs
• Event-based and rules-driven orchestration
• Long-running and high-volume transaction support
• Integration & Security Architecture
• Lead technical architecture for integrations with:
• Card networks and external processors
• Core banking, fraud, and document systems
• Third-party platforms and APIs
• Define and implement secure integration patterns, including:
• Synchronous and asynchronous flows
• Data protection and tokenization strategies
• Ensure technical designs meet security, privacy, and compliance requirements

Benefits

To qualify for the role, you must have:

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 4 - 6 years of relevant experience in IT or cybersecurity including extensive experience with hands-on ServiceNow development or architectural capacities.
• ServiceNow Certified Technical Architect (CTA)
• Certified Implementation Specialist - CSM
• Suite Certification – FSO Insurance Professional
• Suite Certification – FSO Banking and Wealth Management Professional
• Extensive hands-on experience architecting and delivering ServiceNow solutions.
• Proven success leading technically complex implementations.
• Experience with Financial Services workflows, disputes, or compliance-driven processes preferred.
• Ability to lead technical discussions confidently with customers and stakeholders.
• Prior consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel 40-60% to meet client needs.

Pay

The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Schedule

Most people in external, client serving roles will work together in person 40-60% of the time over the course of an engagement, project or year.