ServiceNow - ServiceNow FSO Architect (CTA) - Manager - Tech Cons - Open Location

About the role

We are seeking a highly skilled and experienced ServiceNow FSO Architect (Certified Technical Architect) to join our team. The ServiceNow FSO Architect will be the senior technical authority responsible for the design, architecture, and successful delivery of advanced ServiceNow solutions (including Payments, Fraud, Complaints, Disputes) and regulated servicing use cases within Financial Services organizations.

Responsibilities

• Lead the end-to-end technical design of ServiceNow disputes solutions
• Define technical architectures covering: Case and workflow design, Integration and data flows, Security and access controls
• Ensure solutions align with ServiceNow best practices, architectural standards, and platform capabilities
• Own solution-level architectural decisions and trade-offs
• Address complex and ambiguous technical challenges within the ServiceNow ecosystem
• Evaluate alternative designs and recommend optimal solutions based on technical feasibility and delivery impact
• Continuously refine architectures based on lessons learned and evolving requirements
• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Provide direction and feedback to team members, ensuring successful task completion

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• No less than 4 - 6 years of relevant experience in IT or cybersecurity including extensive experience with hands-on ServiceNow development or architectural capacities
• ServiceNow Certified Technical Architect (CTA)
• Suite Certification – FSO Insurance Professional
• Suite Certification – FSO Banking and Wealth Management Professional
• Extensive hands-on experience architecting and delivering ServiceNow solutions
• Proven success leading technically complex implementations
• Experience with Financial Services workflows, disputes, or compliance-driven processes preferred
• Prior consulting experience
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Ability to lead technical discussions confidently with customers and stakeholders

Qualifications

• Ability to lead technical discussions confidently with customers and stakeholders
• Ability to build trust and value with clients while leading teams through change and innovation

Skills

• Architecture & Design
• Lead the end-to-end technical design of ServiceNow disputes solutions
• Define technical architectures covering: Case and workflow design, Integration and data flows, Security and access controls
• Ensure solutions align with ServiceNow best practices, architectural standards, and platform capabilities
• Own solution-level architectural decisions and trade-offs
• Address complex and ambiguous technical challenges within the ServiceNow ecosystem
• Evaluate alternative designs and recommend optimal solutions based on technical feasibility and delivery impact
• Continuously refine architectures based on lessons learned and evolving requirements
• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Provide direction and feedback to team members, ensuring successful task completion

Benefits

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Pay

The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Schedule

Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.