ServiceNow - ServiceNow FSO Architect (CTA) - Manager - Tech Cons - Open Location

About the role

The opportunity is to join EY as a ServiceNow FSO Architect (Certified Technical Architect) in the role of a Manager in Application Design and Development. This role involves leading the technical design of ServiceNow disputes solutions, guiding complex implementations, and ensuring solutions meet regulatory standards and project outcomes.

Responsibilities

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.
• Guide and oversee technical implementation activities across delivery teams.
• Support teams in resolving complex build and deployment challenges.
• Partner with project leadership to ensure successful delivery outcomes.
• Identify and mitigate technical risks early in the delivery lifecycle.
• Drive resolution of complex technical issues that threaten timelines or quality.
• Balance speed of delivery with architectural integrity.
• Serve as a technical advisor during solution design workshops, customer technical discussions, and architecture and design reviews.
• Communicate technical concepts clearly to both technical and non-technical audiences.
• Collaborate closely with CMAs, solution architects from other workstreams, developers, and quality testers.

Skills and attributes for success

• Architecture & Design: Lead the end-to-end technical design of ServiceNow disputes solutions, define technical architectures, address complex technical challenges, evaluate alternative designs, and communicate technical concepts clearly.
• Implementation Leadership & Delivery: Guide and oversee technical implementation activities, support teams in resolving complex build and deployment challenges, and balance speed of delivery with architectural integrity.
• Platform & Workflow Architecture: Architect advanced ServiceNow workflows, optimize performance, scalability, and resilience, and design reusable technical patterns and implementation assets.
• Integration & Security Architecture: Lead technical architecture for integrations, define and implement secure integration patterns, and ensure technical designs meet security, privacy, and compliance requirements.

Qualifications

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 4 - 6 years of relevant experience in IT or cybersecurity, including extensive experience with hands-on ServiceNow development or architectural capacities.
• ServiceNow Certified Technical Architect (CTA).
• Certified Implementation Specialist - CSM.
• Suite Certification – FSO Insurance Professional.
• Suite Certification – FSO Banking and Wealth Management Professional.
• Extensive hands-on experience architecting and delivering ServiceNow solutions.
• Proven success leading technically complex implementations.
• Experience with Financial Services workflows, disputes, or compliance-driven processes preferred.
• Ability to lead technical discussions confidently with customers and stakeholders.
• Prior consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel 40-60% to meet client needs.

Benefits

To qualify for the role, you must have a bachelor's degree, typically no less than 4 - 6 years of relevant experience in IT or cybersecurity, including extensive experience with hands-on ServiceNow development or architectural capacities. Additionally, you must hold a ServiceNow Certified Technical Architect (CTA) certification, a Certified Implementation Specialist (CSM), and Suite Certifications in FSO Insurance Professional and FSO Banking and Wealth Management Professional. Extensive hands-on experience architecting and delivering ServiceNow solutions, proven success leading technically complex implementations, and experience with Financial Services workflows, disputes, or compliance-driven processes are also required. The role requires the ability to lead technical discussions confidently with customers and stakeholders, prior consulting experience, excellent soft skills, and experience leading teams and supervising others. A driver’s license valid in the U.S. and the ability to travel 40-60% to meet client needs are also necessary qualifications.

Pay

The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Schedule

Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.