ServiceNow - ServiceNow FSO Architect (CTA) - Manager - Tech Cons - Open Location

About the role

The role provides hands-on technical leadership, owning solution architecture across workflows, integrations, data, security, and performance. The CTA leads complex implementations, resolves advanced technical challenges, and ensures delivered solutions meet platform best practices, regulatory standards, and project outcomes.

Responsibilities

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.
• Guide and oversee technical implementation activities across delivery teams.
• Support teams in resolving complex build and deployment challenges.
• Partner with project leadership to ensure successful delivery outcomes.
• Identify and mitigate technical risks early in the delivery lifecycle.
• Drive resolution of complex technical issues that threaten timelines or quality.
• Balance speed of delivery with architectural integrity.
• Serve as a technical advisor during:
• Solution design workshops
• Customer technical discussions
• Architecture and design reviews

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 4 - 6 years of relevant experience in IT or cybersecurity including extensive experience with hands-on ServiceNow development or architectural capacities.
• ServiceNow Certified Technical Architect (CTA)
• Certified Implementation Specialist - CSM
• Suite Certification – FSO Insurance Professional
• Suite Certification – FSO Banking and Wealth Management Professional
• Extensive hands-on experience architecting and delivering ServiceNow solutions.
• Proven success leading technically complex implementations.
• Experience with Financial Services workflows, disputes, or compliance-driven processes preferred.
• Ability to lead technical discussions confidently with customers and stakeholders.
• Prior consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel 40-60% to meet client needs.

Qualifications

• Technical proficiency in ServiceNow, particularly in FSO areas.
• Strong understanding of ServiceNow best practices, architectural standards, and platform capabilities.
• Experience with integrating ServiceNow with card networks, external processors, core banking systems, and third-party platforms.
• Knowledge of security and compliance requirements for ServiceNow deployments.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with ServiceNow workflows, integrations, and security architecture.

Benefits

Base salary range: $142,600 to $261,500 (US) / $171,200 to $297,200 (California)

Additional benefits include:

• Comprehensive compensation and benefits package
• Flexible vacation policy
• Hybrid work model with 40-60% travel requirement
• Equal employment opportunity
• Professional development opportunities
• Work-life balance initiatives

Pay

Base salary range: $142,600 to $261,500 (US) / $171,200 to $297,200 (California)

Schedule

Hybrid work model with 40-60% travel requirement