ServiceNow -ServiceNow AI Architect Senior Manager - Tech Cons - Open Location

EY · Rochester, NY · 6 days ago

On-siteEngineering$172k–$392k/yrFull-time

About the role

Join EY and help to build a better working world. As a ServiceNow AI Architect Senior Manager, you will lead ServiceNow Transformation teams in a rapidly growing area of the business, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

Responsibilities

Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement manager across all aspects of a ServiceNow AI project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
Manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources (e.g., consultants, developers, and testers).
Build and foster client relationships and demonstrate the value of EY services.
Provide guidance and industry-leading practice expertise for ServiceNow service management implementations across business functions (non-IT), including how specific business objectives can be met through process and technology transformation.
Analyze a company's service management functional capabilities—people, process, and technology—provide leading practice recommendations, and contribute insights to strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Design and implement multi-LLM architectures using various large language models.
Develop and optimize data pipelines for AI-driven solutions.
Implement ServiceNow’s AI solutions (NOW Assist, Moveworks, and AI Control Tower).
Lead and develop strategies for ServiceNow-enabled transformations, partnering with senior client executives to create business cases, transformation roadmaps, detailed plans, and solution architectures.

Qualifications

Bachelor’s degree required (Master’s degree preferred)
No less than 5 - 7 years relevant experience in ServiceNow implementation experience and/or equivalent platform implementation experience
No less than 2 - 5 years of relevant ServiceNow NOW Assist implementation experience
Minimum of 1 of the following ServiceNow certifications: Suite Certification – NOW Assist for ITSMSuite Certification – NOW Assist for HRSDSuite Certification – NOW Assist for CSM
Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture
Experience leading teams and supervising others

Skills

Ability to drive and support sales activities along-side EY pursuit teams demonstrating how EY's services can solve a clients business challenges – this can include but not limited to developing proposals, engagement estimates, and participating in sales presentations
Ability to lead and develop strategies for ServiceNow enabled transformations, working with senior client executives to create business cases, transformation roadmaps, detailed plans, and solution architectures
Ability to act as an engagement manager across all aspects of a ServiceNow AI project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
Ability to manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources (e.g., consultants, developers, and testers)
Ability to build and foster client relationships and demonstrate the value of EY services
Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
Ability to provide guidance and industry-leading practice expertise for ServiceNow service management implementations across business functions (non-IT), including how specific business objectives can be met through process and technology transformation
Ability to analyze a company's service management functional capabilities—people, process, and technology—provide leading practice recommendations, and contribute insights to strategic roadmaps
Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
Expertise in ServiceNow AI capabilities, including NOW Assist, Moveworks, and AI Control Tower
Demonstrated experience designing and implementing multi-LLM architectures using various large language models
Proficiency in developing and optimizing data pipelines for AI-driven solutions
Skill in prompt engineering and Retrieval-Augmented Generation (RAG) techniques for improving AI accuracy and relevance
Advanced knowledge of multi-agent system design and agentic workflow implementation
Hands-on experience with MCP servers and Agent-to-Agent protocols for automating end-to-end AI processes

Pay

The base salary range for this role in the United States is $171,600 to $392,100. The base salary range for the New York City Metro Area, Washington State, and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Schedule

Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

Benefits

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Equal Opportunity Employer

EY is committed to diversity and inclusion. We believe that a global network of people from different backgrounds, cultures, and perspectives fosters creativity and innovation, and drives success. We are committed to creating an inclusive workplace where everyone feels valued and respected.