ServiceNow -ServiceNow AI Architect Senior Manager - Tech Cons - Open Location

About the role

As a ServiceNow AI Architect Senior Manager at EY, you will lead ServiceNow Transformation teams in a rapidly growing area of the business. You will have client-facing opportunities to showcase your ability to motivate and develop teams, establish and maintain client relationships, and grow your consulting, technical, and team leadership skills.

Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets for engagements, manage engagement economics effectively.
• Lead the build and deployment of AI-native solutions.
• Collaborate with EY’s AI & Data (AI&D) team to define and deliver comprehensive, end-to-end AI strategies addressing complex business challenges and unlocking new opportunities for growth.
• Manage timelines, costs, and quality, leading both technical and non-technical project teams in the development and implementation of technology solutions and infrastructure.

Qualifications

• Bachelor’s degree required (Master’s degree preferred).
• No less than 5 - 7 years relevant experience in ServiceNow implementation experience and/or equivalent platform implementation experience.
• No less than 2 - 5 years of relevant ServiceNow NOW Assist implementation experience.
• Minimum of 1 of the following ServiceNow certifications: Suite Certification – NOW Assist for ITSMSuite Certification – NOW Assist for HRSDSuite Certification – NOW Assist for CSM.
• Typically no less than 5 - 7 years Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
• Excellent consulting and interpersonal skills, including executive communication (written/verbal), adaptability, problem-solving, teamwork, relationship-building, dependability, and organization.
• Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.
• Leadership experience leading teams and supervising others.

Skills

• Ability to drive and support sales activities alongside EY pursuit teams, demonstrating how EY's services can solve clients' business challenges.
• Ability to lead and develop strategies for ServiceNow-enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans, and solution architectures.
• Ability to act as an engagement manager across all aspects of a ServiceNow AI project and solution delivery, including design, configuration/development, testing, and deployment phases.
• Ability to manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources (e.g., consultants, developers, and testers).
• Ability to build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts.
• Guidance and industry-leading practice expertise for ServiceNow service management implementations across business functions (non-IT), including how specific business objectives can be met through process and technology transformation.
• Analysis of a company's service management functional capabilities—people, process, and technology—provide leading practice recommendations, and contribute insights to strategic roadmaps.
• Leading client process design sessions and facilitating requirements workshops with functional and/or business process area subject matter resources.
• Expertise in ServiceNow AI capabilities, including NOW Assist, Moveworks, and AI Control Tower.
• Demonstrated experience designing and implementing multi-LLM architectures using various large language models.
• Proficiency in developing and optimizing data pipelines for AI-driven solutions.
• Skilled in prompt engineering and Retrieval-Augmented Generation (RAG) techniques for improving AI accuracy and relevance.
• Advanced knowledge of multi-agent system design and agentic workflow implementation.
• Hands-on experience with MCP servers and Agent-to-Agent protocols for automating end-to-end AI processes.

Pay

The base salary range for this role in the United States is $171,600 to $392,100. The base salary range for the New York City Metro Area, Washington State, and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography.

Schedule

We expect most people in external, client-serving roles to work together in person 40-60% of the time over the course of an engagement, project, or year. We offer a flexible vacation policy where you decide how much vacation time you need based on your personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.