ServiceNow - ServiceNow AI Architect Manager - Tech Con - Open Location
About the role
The ServiceNow AI Architect Manager role at EY involves leading ServiceNow Transformation teams in a rapidly growing area of the business. You will spearhead EY's AI thought leadership, shaping our strategic point of view and driving innovation through the design and development of cutting-edge solutions and assets.
Responsibilities
- Lead the build and deployment of AI-native solutions
- Collaborate closely with EY's AI & Data (AI&D) team to define and deliver comprehensive, end-to-end AI strategies
- Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure
- Develop solutions to complex problems, recommending changes to policies and establishing procedures
- Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results
- Provide direction and feedback to team members, ensuring successful task completion
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- No less than 2 - 5 years of relevant ServiceNow NOW Assist implementation experience
- Minimum of 1 of the following ServiceNow certifications: Suite Certification – NOW Assist for ITSMSuite Certification – NOW Assist for HRSDSuite Certification – NOW Assist for CSM
- 5+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
Qualifications
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
Skills
- Expertise in deploying and managing NOW Assist Skills Kit
- Expertise in Moveworks for automated ticket resolution
- Practical knowledge in implementing Retrieval-Augmented Generation (RAG) techniques
- Familiarity with foundational AI and data architecture concepts
Benefits
Comprehensive compensation and benefits package including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Pay
The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200.
Schedule
Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.