ServiceNow - ServiceNow AI Architect Manager - Tech Con - Open Location
About the role
As a ServiceNow AI Architect Manager at EY, you'll lead transformation teams in a rapidly growing area of the business, providing the competitive edge our clients need to overcome creative and technical challenges. You'll collaborate with EY's AI & Data team to define and deliver comprehensive, end-to-end AI strategies addressing complex business challenges and unlocking new opportunities for growth.
Responsibilities
- Lead the build and deployment of AI-native solutions
- Collaborate with EY's AI & Data team to define and deliver comprehensive, end-to-end AI strategies
- Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure
- Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area
- Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results
- Provide direction and feedback to team members, ensuring successful task completion
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- No less than 2 - 5 years of relevant ServiceNow NOW Assist implementation experience
- Minimum of 1 of the following ServiceNow certifications: Suite Certification – NOW Assist for ITSMSuite Certification – NOW Assist for HRSDSuite Certification – NOW Assist for CSM
- 5+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
Qualifications
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
Skills
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Prior experience implementing Moveworks capabilities
- Expertise in deploying and managing NOW Assist
- Hands-on experience configuring AI Search capabilities within the ServiceNow platform
- Expertise in configuring and integrating Moveworks for automated ticket resolution
- Practical knowledge in implementing Retrieval-Augmented Generation (RAG) techniques
- Familiarity with foundational AI and data architecture concepts
- Experience in waterfall and agile delivery models
- Experience in pre-sales efforts including creating proposals and estimates
- Ability to create high quality deliverables and project artifacts
Benefits
EY offers a comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. The base salary range for this role in the US is $142,600 to $261,500, with a higher range in certain locations.
Pay
The base salary range for this role in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200.
Schedule
Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Company
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.