ServiceNow - ServiceNow AI Architect Manager - Tech Con - Open Location

About the role

The ServiceNow AI Architect Manager role at EY involves leading ServiceNow Transformation teams in a rapidly growing area of the business. You will spearhead EY's AI thought leadership, shaping our strategic point of view and driving innovation through the design and development of cutting-edge solutions and assets.

Responsibilities

• Lead the build and deployment of AI-native solutions
• Partner with EY's AI & Data (AI&D) team to define and deliver comprehensive, end-to-end AI strategies addressing complex business challenges and unlocking new opportunities for growth
• Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure
• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Provide direction and feedback to team members, ensuring successful task completion

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• No less than 2 - 5 years of relevant ServiceNow NOW Assist implementation experience
• Minimum of 1 of the following ServiceNow certifications: Suite Certification – NOW Assist for ITSMSuite Certification – NOW Assist for HRSDSuite Certification – NOW Assist for CSM
• 5+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others

Qualifications

• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Skills

• Expertise in configuring AI Search capabilities within the ServiceNow platform, customising search relevance and integrating with knowledge management systems
• Proven ability to configure and integrate Moveworks for automated ticket resolution, leveraging conversational AI and workflow automation across enterprise environments
• Practical knowledge in implementing Retrieval-Augmented Generation (RAG) techniques for improved information retrieval and contextual AI outputs
• Familiarity with foundational AI and data architecture concepts, including Model Context Protocol (MCP) and Agent-to-Agent (A2A) protocols for secure and efficient system integrations
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Experience in pre-sales efforts including creating proposals and estimates
• Experience in creating high quality deliverables and project artifacts

Benefits

Base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Pay

The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Schedule

Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.