ServiceNow Presales Architect

Job Summary

As part of our growth strategy, we are seeking an experienced ServiceNow Presales Consultant to accelerate the development and expansion of our ServiceNow portfolio, with a specific focus on IT Operations Management (ITOM), IT Service Management (ITSM), and Service Operations. This key role will be responsible for leading and coordinating critical business development functions:

Required Skills/Abilities

• Lead and define the ServiceNow GTM strategy, service portfolio, and advisory offerings in collaboration with key stakeholders.
• Support marketing and sales teams by providing digital content, thought leadership, campaign support, and customer advocacy development.
• Contribute to competitor analysis and develop winning strategies for sales engagements.
• Prepare high-quality RFP responses, compelling proposals, and innovative service designs.
• Engage with clients to understand requirements, present solution approaches, and deliver client presentations throughout the sales lifecycle.
• Collaborate with delivery teams to ensure smooth service implementation and transition.
• Build and maintain strong relationships with colleagues, delivery centers, and the broader ServiceNow community.

Skills & Competencies

• Core Skills & Competencies:
• Strong knowledge of ServiceNow architecture, IT Operations Management (ITOM), and IT Service Management (ITSM).
• Experience in Service Introduction, Delivery Management, and Service Management.
• Proficiency in service design approaches, infrastructure, and delivery models.
• Familiarity with global delivery models (onshore, near-shore, offshore) and managing service quality, risks, and knowledge.
• Soft Skills:
• Excellent presales skills with the ability to facilitate workshops, presentations, and design thinking sessions.
• Prominent ability to build strong relationships and effectively communicate at all levels within customer organizations.
• Strong commercial acumen and value-based selling approach leveraging NTT DATA assets and solutions.
• Highly motivated with the ability to work independently in a dynamic and challenging environment.