ServiceNow Operations & Delivery Lead

About the role

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology. Group/Division KLA's IT group supports business growth and productivity by connecting people, process and technology around the world. We work to improve the technology that drives our business to thrive and focus on empowering employee use of technology. This integrated approach to customer service, creativity and technological excellence enhances employee productivity, business analytics and process excellence. What You'll Do In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. The Product Operations & Delivery Lead is a key leadership role within KLA's ServiceNow Platform team, responsible for improving operational effectiveness, delivery execution, stakeholder engagement, and platform governance across ServiceNow products and capabilities. This role serves as the primary operational liaison between platform development teams, business stakeholders, process owners, and platform leadership. The position helps ensure that enhancement requests, strategic initiatives, operational work, and platform investments are appropriately prioritized, coordinated, tracked, and communicated. The successful candidate will help drive adoption and business value across KLA's ServiceNow investments, including IT Service Management (ITSM), Customer Service Management (CSM), CMDB, workflow automation, reporting, and future platform capabilities. About KLA We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Responsibilities

• Delivery Operations & Coordination: Coordinate delivery activities across ServiceNow development, administration, and CMDB teams; Drive visibility into team priorities, commitments, capacity, and progress; Facilitate intake, triage, and prioritization processes; Coordinate roadmap planning and release readiness activities; Track dependencies, risks, blockers, and cross-functional initiatives; Improve delivery predictability and execution discipline.
• Stakeholder Engagement: Serve as the primary operational point of contact for ServiceNow stakeholders; Build relationships with business leaders, process owners, and technical teams; Facilitate discussions regarding priorities, roadmap decisions, and platform capabilities; Communicate platform strategy, delivery status, and operational metrics; Help restore and strengthen stake