ServiceNow Now Assist Developer

About the role

Location: Remote

Duration: 1 year

We are seeking a ServiceNow Now Assist Developer with hands‑on experience implementing Generative AI, Now Assist, AI Search, Virtual Agent, AI Agent Studio, and workflow automation across the ServiceNow platform. The candidate will be responsible for configuring, developing, and integrating AI‑powered solutions that improve employee productivity, agent efficiency, knowledge management, and service operations.

Required certifications: 1 CSA and 2 CIS active certifications.

Key Responsibilities

• Now Assist Development
  • Configure and implement Now Assist for ITSM, HRSD, and CSM.
  • Develop AI‑powered use cases including incident summarization, case summarization, knowledge article generation, chat assistance, resolution recommendations, and agent productivity enhancements.
• ServiceNow Development
  • Configure and develop Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Builder, Employee Center, and Workspaces.
• AI & Automation Design
  • Design AI‑assisted workflows and automations.
  • Configure AI Search and knowledge‑optimization capabilities.
  • Support implementation of agentic AI use cases and integrate AI outputs into service‑management workflows.
  • Assist with prompt design, testing, validation, and governance.
• Integrations
  • Build integrations using REST APIs, SOAP APIs, IntegrationHub, and MID Servers.
  • Integrate ServiceNow with enterprise applications and knowledge sources.
• Testing & Governance
  • Participate in AI use‑case validation and testing.
  • Support governance, compliance, and responsible AI practices.
  • Monitor AI adoption and performance metrics.
  • Assist with platform upgrades and AI feature enablement.

Mandatory Skills

• ServiceNow ITSM, HRSD, or CSM
• Flow Designer
• IntegrationHub
• UI Builder
• Employee Center