ServiceNow Lead Developer

Key Responsibilities

• Design, develop, and enhance solutions supporting critical infrastructure modernization initiatives.
• Configure and customize ITSM and ITOM capabilities, including Incident, Change, Problem, Asset, CMDB, Discovery and related processes.
• Develop workflows, integrations, automation, to improve operational resilience and service delivery.
• Build and maintain integrations with enterprise systems using REST APIs, web services, and middleware platforms.
• Support compliance, audit, governance, and security requirements within highly regulated environments.
• Participate in solution design, code reviews, testing, deployment, and production support activities.
• Collaborate with infrastructure, operations, cybersecurity, and business teams to deliver scalable solutions.

Required Skills

• Strong development experience in ServiceNow Platform, ITSM/ITOM
• Hands-on experience with ITSM and ITOM modules, including CMDB, Discovery, Change Management, and Incident Management
• Proficiency in JavaScript, API integrations (REST/SOAP), workflow automation, and scripting
• Experience developing solutions within regulated industries such as Utilities, Energy, Government, Healthcare, Financial Services, or Telecommunications
• Understanding of ITIL processes, operational resilience, compliance, and audit controls
• Strong troubleshooting, analytical, and problem-solving skills

Preferred Qualifications

• Experience supporting critical infrastructure modernization or digital transformation programs
• Experience with cloud platforms (Azure, AWS, GCP) and enterprise integrations
• ServiceNow CSA/CAD/CIS certifications preferred

Success Measures

• Increased automation and operational efficiency
• Improved service reliability and infrastructure visibility
• Compliance with regulatory and security requirements
• High-quality, scalable solutions with minimal production defects