ServiceNow ITOM Lead

Role Description

The candidate will be responsible for end-to-end implementation, configuration, and optimization of ServiceNow ITOM capabilities, including Discovery, Service Mapping, CMDB, and integrations. The role requires strong expertise in both on-premises and cloud environments, along with the ability to design, customize, and enhance Discovery patterns.

Lead and Implement End-to-End Discovery

• Cross-Platform Discovery: On-prem infrastructure (Windows, Unix, Network devices, Load Balancers, VMware/vCenter, ESX)
• Cloud Environments: AWS, Azure, etc.

Service Mapping

• Design and implement Service Mapping for business-critical services and application dependencies
• Hands-on experience in end-to-end mapping of complex and critical applications

CMDB Management

• Manage and maintain CMDB ensuring: Data accuracy and integrity
• Effective CI lifecycle management
• Implement and align CMDB with CSDM
• Support CSDM maturity improvements
• CSDM functionality

Service Graph Connectors (SGC) Integrations

• Configure and manage Service Graph Connectors (SGC) integrations

Discovery Patterns Development

• Develop and customize Discovery Patterns, including: Creation of complex custom patterns
• Modification and enhancement of existing patterns
• Optimization of identification and reconciliation rules

Advanced Troubleshooting

• Perform advanced troubleshooting of Discovery, MID Servers, and integrations

Cross-Module Understanding

• Strong understanding of how ITOM Discovery and CMDB impact other ServiceNow modules, including:
• ITSM (Incident, Problem, Change Management)
• Dependency mapping for impact analysis
• Accurate CI relationships for change risk assessment
• ITAM / SAM / HAM Software and hardware asset normalization
• Licenses compliance using Discovery data
• Asset-CMDB reconciliation and Mapping

Technical Expertise

• Ability to operate at a senior technical or architect level
• Strong analytical and problem-solving skills
• Capability to design scalable and enterprise-grade ITOM solutions

Compensation and Benefits

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

• Comprehensive Medical Plan
• Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.