ServiceNow HAM/SAM Analyst

Primary Duties And Responsibilities

• Contribute to the IT Asset Management project which entails developing the hardware and software asset management processes across the technology environment using ServiceNow.
• Become familiar with the existing asset landscape and assist with managing and tracking hardware and software assets, reviewing license and maintenance agreements and accurately interpreting license use and deployment rights.
• Work collaboratively with other members of the IT Asset Management team as well as hardware and software stakeholders to mature the asset management program.
• Implement and maintain new features and capabilities while continuously improving the quality of our technical products and services.
• Build and share technical expertise with your Agile team and other members of the organization.
• Follow industry and organizational best practices and standards and participate in company communities of practice to continuously refine and communicate them.
• Achieve operational excellence by automating processes and creating maintainable, supportable, and testable solutions.
• Provide operational support and troubleshooting for your team’s products and services.
• Maintain appropriate controls and documentation to ensure compliance with all company and regulatory requirements.

Qualifications

• Minimum of 3 years’ experience in IT Asset Management.
• Demonstrable understanding of the end-to-end asset management process for hardware and software.
• Experience with tools such as ServiceNow HAMPro and SAMPro or other asset management tools.
• Strong problem-solving skills.
• Excellent verbal and written communication skills.
• Willingness to work in a highly collaborative environment.
• Familiarity with common IT security best practices.