ServiceNow Functional Lead

Work You'll Do/Responsibilities

• Triage issues and maintain service continuity for the client's Nuvolo/ServiceNow real estate technology solution.
• Meet with business stakeholders to gather requirements and clarify desired outcomes.
• Partner with the client product owner to scope, design, and prioritize solution fixes and enhancements.
• Collaborate with the offshore team to develop and deliver approved fixes and enhancement requests.
• Respond to business questions on system functionality and translate technical details into clear, practical guidance.
• Provide weekly status updates to the product owner on progress, risks, and next steps.

Qualifications

• 7+ years' experience in software development
• 3+ years' experience supporting Nuvolo/ServiceNow production
• Experience leading offshore technical teams to deliver fixes, enhancements, and production support
• Hands-on ServiceNow administrator and technical experience
• Experience working directly with business teams to gather requirements and support functional discussions
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Pay

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is $95,600.00 to $188,400.00.

Schedule

This may include overnight travel.