ServiceNow FSM Administrator

About the role

Location: Oakland, CA. This is a hybrid role. Maintains, configures, and supports the ServiceNow FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.

Responsibilities

• Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
• Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
• Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.
• Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.
• Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules.
• Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.

Requirements

Experience: 3+ years of direct experience with ServiceNow Platform Administration.

Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.

Qualifications

Certifications: ServiceNow Certified System Administrator (CSA) and CIS-Field Service Management is Mandatory.

Skills

• app
• application
• servicenow
• field service
• mobile
• management
• data
• scheduling
• workspace
• business rules