ServiceNow FSM Administrator

About the Role

ServiceNow FSM Administrator maintains, configures, and supports the ServiceNow FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.

Responsibilities

• Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
• Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
• Optimize the Mobile Agent app for field technicians, including offline workflows.
• Manage work orders, task dependencies, assignment rules, and territory planning.
• Configure parts management, stockrooms, and asset transfer rules.
• Build UI policies, business rules, client scripts, ACLs, and system notifications.

Required Skills & Qualifications

• 3+ years of direct experience with ServiceNow Platform Administration.
• Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
• ServiceNow Certified System Administrator (CSA) is mandatory.