ServiceNow - Enterprise Service Mgmt Transformation - Senior Manager - Tech Cons - Open Location
About the role
As a ServiceNow Consulting Senior Manager at EY, you will lead ServiceNow Transformation teams in a rapidly growing area of the business. This is a client-facing role where you will have opportunities to showcase your ability to motivate and develop teams, as well as establish and maintain client relationships. You will grow your consulting, technical, and team leadership skills, and build relationships and experiences that will define your career.
Responsibilities
- Lead engagement delivery and manage client relationships on a daily basis.
- Accountable for program/project management, ensuring that all objectives are met.
- Develop resource plans and budgets for engagements, managing engagement economics effectively.
Qualifications
- Bachelor’s degree required (Master’s degree preferred)
- 5 - 7 years relevant experience in ServiceNow implementation experience
- 5 – 7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery, ServiceNow Certified Implementation Specialist – Customer Service Management, ServiceNow Certified Implementation Specialist – Field Service Management
- Excellent consulting and interpersonal skills, including executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture
- Experience leading teams and supervising others
Skills
- Ability to drive and support sales activities alongside EY pursuit teams
- Ability to lead and develop strategies for ServiceNow enabled transformations
- Ability to advise clients on practical, value-driven AI use cases across Enterprise Service Management and Global Business Services functions
- Strong working knowledge of ServiceNow’s emerging AI capabilities, including Now Assist, AI Agents, agentic workflows, AI Search, intelligent automation, and AI-enabled service delivery
- Ability to lead client conversations and workshops that connect ServiceNow AI capabilities to business outcomes, transformation priorities, and measurable value realization
- Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture
- Experience leading teams and supervising others
- Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture
- Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture
Benefits
The base salary range for this role in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
Pay
The base salary range for this role in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
Schedule
Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Application Instructions
EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information.