Senior Manager - ServiceNow

Work you'll do

• Develop and execute strategies for integrated risk management (IRM), governance, risk, and compliance (GRC), and Security Operations (SecOps) leveraging the ServiceNow platform.
• Design and implement enterprise risk and compliance frameworks aligned with industry standards (e.g., ISO 27001, NIST, COBIT, PCI, HIPAA) using ServiceNow GRC and SecOps modules.
• Oversee the delivery of ServiceNow-based cyber risk solutions, ensuring alignment with best practices and evolving client needs.
• Led the assessment, configuration, and deployment of ServiceNow IRM, GRC, and SecOps modules, including ITSM, ITAM, CMDB, and automation workflows.
• Drive continuous improvement by applying industry-leading practices and ServiceNow capabilities to enhance cyber risk management and service delivery.
• Serve as a trusted advisor to executive stakeholders, translating business requirements into effective ServiceNow technical solutions.
• Contribute to practice development by creating go-to-market strategies and innovative ServiceNow-based solutions for client cyber risk challenges.
• Evaluate emerging requirements and technologies and provide thought leadership on ServiceNow GRC and SecOps trends.
• Lead and mentor global teams to ensure high-quality delivery of ServiceNow cyber risk management services.

Qualifications

• Bachelor’s Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, Finance, Business or related field.
• 10+ years of hands-on experience on Tech Risk technology solution designs and architect, including but not limited to: IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (IRM), Security Operations (SecOps), Third-Party Risk Management (TPRM).
• 10+ years of demonstrated deep technical expertise in ServiceNow, typically evidenced by advanced ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist, Certified Technical Architect, Certified Master Architect) and hands-on experience designing, configuring, and integrating complex ServiceNow solutions.
• 10+ years of experience leading ServiceNow implementations including solution design and technical architecture.
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred

• ServiceNow Certified Master Architect (CMA) / ServiceNow Certified Technical Architect (CTA)
• Proven experience with ServiceNow Security and GRC modules, with a strong understanding of platform capabilities and best practices.
• Exceptional documentation, presentation, and communication skills-both verbal and written-with the ability to collaborate effectively across geographically dispersed teams.
• Demonstrated adaptability in prioritizing and executing tasks, working closely with clients to identify and resolve key constraints, risks, and issues.
• Strong problem-solving, critical thinking, and logical structuring abilities.
• Hands-on experience defining epics and user stories, creating UI mock-ups, and a proactive, "roll-up-the-sleeves" approach to driving results.