Senior Manager - ServiceNow

Work you'll do

• Develop and execute strategies for integrated risk management (IRM), governance, risk, and compliance (GRC), and Security Operations (SecOps) leveraging the ServiceNow platform.
• Design and implement enterprise risk and compliance frameworks aligned with industry standards (e.g., ISO 27001, NIST, COBIT, PCI, HIPAA) using ServiceNow GRC and SecOps modules.
• Oversee the delivery of ServiceNow-based cyber risk solutions, ensuring alignment with best practices and evolving client needs.
• Lead the assessment, configuration, and deployment of ServiceNow IRM, GRC, and SecOps modules, including ITSM, ITAM, CMDB, and automation workflows.
• Drive continuous improvement by applying industry-leading practices and ServiceNow capabilities to enhance cyber risk management and service delivery.
• Serve as a trusted advisor to executive stakeholders, translating business requirements into effective ServiceNow technical solutions.
• Contribute to practice development by creating go-to-market strategies and innovative ServiceNow-based solutions for client cyber risk challenges.
• Provide thought leadership on ServiceNow GRC and SecOps trends and evaluate emerging requirements and technologies.
• Lead and mentor global teams to ensure high-quality delivery of ServiceNow cyber risk management services.

Qualifications

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, Finance, Business or related field
• 10+ years of hands-on experience on Tech Risk technology solution designs and architect, including but not limited to: IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (IRM), Security Operations (SecOps), Third-Party Risk Management (TPRM)
• 10+ years of demonstrated deep technical expertise in ServiceNow, typically evidenced by advanced ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist, Certified Technical Architect, Certified Master Architect) and hands-on experience designing, configuring, and integrating complex ServiceNow solutions.
• 10+ years of experience leading ServiceNow implementations including solution design and technical architecture
• Previous consulting or Big 4 experience
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.