ServiceNow - Enterprise Service Mgmt Transformation - Senior Manager - Tech Cons - Open Location

About the role

As a ServiceNow Consulting Senior Manager at EY, you will lead ServiceNow Transformation teams in a rapidly growing area of the business. This is a client-facing role where you will have opportunities to showcase your ability to motivate and develop teams, as well as establish and maintain client relationships. You will grow your consulting, technical, and team leadership skills, and build relationships that will define your career.

Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.

Qualifications

• Bachelor’s degree required (Master’s degree preferred).
• 5 - 7 years of relevant experience in ServiceNow implementation.
• 5 - 7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery, ServiceNow Certified Implementation Specialist – Customer Service Management, ServiceNow Certified Implementation Specialist – Field Service Management.
• Excellent consulting and interpersonal skills, including executive communication (written/verbal), adaptability, problem-solving, teamwork, relationship-building, dependability, and organization.
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities.
• Experience leading teams and supervising others.

Skills

• Ability to drive and support sales activities, developing proposals, engagement estimates, and participating in sales presentations.
• Strong understanding of ServiceNow’s emerging AI capabilities, including Now Assist, AI Agents, agentic workflows, AI Search, intelligent automation, and AI-enabled service delivery.
• Experience in defining practical, value-driven AI use cases across Enterprise Service Management and Global Business Services functions, including HR, customer service, field service, source-to-pay, workplace, legal, and shared services.
• Experience in leading client conversations and workshops that connect ServiceNow AI capabilities to business outcomes, transformation priorities, and measurable value realization.
• Experience in leading client process design sessions and facilitating requirements workshops with functional and/or business process area subject matter resources.
• Experience in defining and implementing ServiceNow AI solutions (Now Assist, Agentic, AI Control Tower).

Pay

$171,600 to $392,100 per year.

Schedule

Flexible schedule accommodating client needs up to 60%.