ServiceNow Engineer (NowAssist)
Location: Hub locations are Charlotte NC, Phoenix AZ, and Salt Lake City UT.
Work Authorization: Must be USC or GC.
About the Role
We are seeking an experienced ServiceNow Now Assist Engineer to design, implement, and optimize AI-powered experiences across the ServiceNow platform with a primary focus on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, and Enterprise Risk. This role combines ServiceNow platform engineering, AI solution design, workflow automation, and governance to deliver secure, compliant, and intelligent employee experiences using Now Assist, AI Agents, Agentic Workflows, Generative AI, and platform-native automation. The ideal candidate understands both enterprise risk processes and modern AI capabilities, enabling organizations to accelerate compliance activities while maintaining governance, explainability, and human oversight.
Responsibilities
- Design and implement Now Assist capabilities across IRM, Risk, Policy, Audit, Vendor Risk, Privacy, BCM, and Security Operations.
- Configure and customize AI Agents and Agentic Workflows to automate governance and compliance activities.
- Build conversational experiences using Now Assist Panel and Virtual Agent.
- Establish AI guardrails aligned with organizational compliance requirements.
- Configure ServiceNow using platform-native capabilities whenever possible.
- Build reusable automation components following enterprise development standards.
- Support SDK and source-controlled development where appropriate.
Skills
- Excellent communication with technical and business stakeholders.
- Strong analytical and problem-solving skills.
- Ability to explain AI concepts to non-technical audiences.
- Collaborative mindset across risk, compliance, security, and IT teams.
- Passion for automation and continuous improvement.
Requirements
- Must have GRC and Now Assist experience (no exceptions).
- Must be USC or GC.