ServiceNow Engineer

This role supports the U.S. Air Force Cloud One Architecture and Common Shared Services contract and currently has an opening for a ServiceNow Engineer. This is an exciting opportunity to use your experience to modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness. Location: This position will be hybrid remote. Candidates will be required travel to or work onsite as needed. Candidates need to be located near Hanscom AFB (Boston, MA) or work in Huntsville, AL. Requirements Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow DesignerCore Configuration: Write and maintain Business Rules, Client Script, UI Policies, UI Actions, and Data PoliciesCSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing PlaybooksWorkspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service repsAccess & Security: Manage user roles, group membership, and configure Access Control Lists (ACLs) to secure dataPlatform Maintenance: Update and refine existing forms, views, fields, and notification templates based on daily requestsReporting & Dashboards: Create and distribute standard reports, interactive dashboards, and automated scheduled trackingTesting & Quality: Perform thorough unit testing in lower environments and participate in peer code reviews before production deployment Required Skills: Bachelor's Degree and 8+ years or more of experienceMust have an active Secret clearanceU.S. Citizenship requiredCertifications: CompTIA Security+ or equivalent (IAT-2) and ServiceNow CSA certificationExcellent facilitation, communication, and stakeholder engagement skillsAbility to work in a fast-paced mission-driven environmentStrong documentation, communication, and cross-functional collaboration skillsFamiliarity with DevSecOps principles and practicesFamiliarity with Agile methodologies such as Scrum and/or KanbanExcellent customer service skills, with experience working in a customer-facing positionExperience with ServiceNow implementations Preferred Skills Experience with USAF Cloud One or Platform 1. ServiceNow certifications: CAD, CIS-ITSM, and CIS-CSM Benefits SES provides a competitive salary and the following benefits: MedicalDentalVisionAD&DSTDLTDCompany paid Life Insurance401k with employer contributionPaid Time OffPet Insurance