ServiceNow Director

About the role

Maintaining strong, long-term relationships with clients at various levels, including CXOs. Serving as a primary point of contact and strategic advisor, providing insights on industry trends, best practices, and potential solutions to client challenges.

Responsibilities

• Serving as a primary point of contact and strategic advisor, providing insights on industry trends, best practices, and potential solutions to client challenges.
• Managing the revenue and profit targets for the assigned accounts to ensure profitable growth.
• Developing long-term strategic roadmaps for clients and creating account plans to align with their business goals.
• Develop client engagement strategies and roadmaps for ServiceNow adoption for existing customers.
• Identifying and pursuing new business opportunities, creating proposals, responding to RFPs/RFIs, and driving revenue growth within assigned accounts.
• Working closely with internal teams, such as sales, marketing, and delivery, to ensure seamless client experiences and successful service delivery.
• Ensuring that the delivery of services meets client expectations, monitoring key account metrics, and ensuring high standards of governance.
• Proactively identifying and resolving client issues or challenges and managing potential risks to client satisfaction and project delivery.
• Ensuring delivery readiness for new account hand off from sales and solutions.
• Proactively identifying areas of growth and accordingly crafting a talent strategy comprising of sources like cross-skilling, up-skilling and external hiring.
• Govern MSP accounts with focus on license consumption, feature upgrades, platform adoption and joint positioning along with ServiceNow account executive/team.
• Collaborate with Industry & account teams in the region to better position ServiceNow to solve enterprise and industry challenges.

Qualifications

• 12+ years of experience in client-facing roles, account leadership, or delivery management.
• 7+ years of experience in ServiceNow modules (ITSM/ITOM/HRSD/CSM/S2P/SecOps).
• Strong experience with the global service delivery model.
• Proven ability to lead and motivate teams.
• Stakeholder management, communication, and organizational navigation skills.
• Hands-on experience creating and delivering winning proposals and presentations.
• Business Development experience (direct, GTM and Partners) with experience in supporting new business & account growth.
• Outstanding interpersonal abilities for handling relationships with customers, market teams, and internal experts.
• Strong executive presence and the ability to present compellingly to C-level executives and senior business/technology leaders.
• Financial acumen and budget management experience.
• Influential personality with effective negotiating skills.
• The ability to shape, adapt and improve processes.
• Market connects and Solution/Pre-Sales capabilities.
• Excellent communication, interpersonal, and presentation skills.
• Industry-sector experience, analytical capability, and ServiceNow solution advisory.
• The ability to deal with ambiguity, problem solve, take ownership.

Pay

$183,100-$240,400