Director, ServiceNow Platform

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting. First, we have "Alternate Locations: ..." and "Work Arrangement: Hybrid : Employee will work 3 days a week in a Lincoln office". Also "Relocation assistance: is not available for this opportunity." Requisition #: 76669 (metadata, drop). "The Role at a Glance" is a heading? It's a section heading. Should we treat it as "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to those headings. "The Role at a Glance" is basically about the role. So we can put that under

About the role

with prose. Then "What You'll Be Doing" is responsibilities. So

Responsibilities

with list of duties (maybe bullet list). The content includes many sentences; we can convert each bullet? The instruction: Use

• for any list of duties/requirements/benefits. So we need to extract list items. The responsibilities are a paragraph with many sentences separated by periods. Could treat each sentence as a list item? Might be okay but we need to preserve all substantive information. Could keep as

  but they said use

  • for any list of duties/requirements/benefits. The responsibilities are a list of duties, so we should make a
    with each duty as
    • . We need to split appropriately. Similarly "What We’re Looking For" includes Must-Haves and Nice-to-Haves. That's qualifications/requirements/skills. We need sections: Requirements, Qualifications, Skills. We need to decide mapping. Usually "Must-Haves" are requirements/qualifications. "Nice-to-Haves" are skills or preferred qualifications. We'll create

      Requirements

      for Must-Haves, and

      Skills

      for Nice-to-Haves maybe. Or Qualifications. We'll include both. We also have "What’s it like to work here?" maybe not needed; it's boilerplate? It's about company culture; could be omitted? It's not a standard heading; we could ignore as not required. "What’s in it for you:" includes benefits: clearly defined career tracks, leadership development, PTO/parental leave, competitive 401K, free financial counseling, tuition assistance, work arrangements, productivity tools. That's benefits. So we can make

      Benefits

      with list. Pay: "The pay range for this position is $120,375 - $192,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law." Also mention Annual Incentive Program etc. So we need Pay section. Schedule: Work Arrangement: Hybrid: Employee will work 3 days a week in a Lincoln office. So schedule/hybrid info. So

      Schedule

      with that. We also have Alternate Locations: list of locations. Could be part of About the role or maybe separate? Not a standard heading; we could include in About the role paragraph. We need to remove boilerplate: EEO, legal, fraud warnings, etc. Also remove "Application Deadline" maybe? It's not a standard heading; but it's substantive info. Could be included under About the role or maybe a separate section? Not in list; but we could incorporate into About the role as a note. However instruction: include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. So we could add a

      Application Deadline

      but not in allowed headings list? The list includes examples but not exclusive? It says use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies those are the expected headings; we should stick to those. So we should not create Application Deadline heading. Instead we could fold that info into About the role paragraph or maybe into Responsibilities? Probably About the role. Similarly "What’s it like to work here?" could be folded into About the role or omitted. We'll incorporate into About the role. Now we need to preserve all substantive information. Let's extract. Alternate Locations: Radnor, PA; Charlotte, NC; Fort Wayne, IN; Greensboro, NC. Work Arrangement: Hybrid: Employee will work 3 days a week in a Lincoln office. Relocation assistance: not available. Now "The Role at a Glance": The Director, ServiceNow Platform provides operational leadership and direction for the organization's ServiceNow platform and related application support functions. This position is accountable for delivering on priorities, managing team performance, and ensuring results for the assigned area of responsibility. The Director leads the operational framework to support business objectives and digital transformation initiatives. This role collaborates with technology and business leaders to identify opportunities for platform optimization, automation, and service improvement while ensuring scalability, security, compliance, and operational performance. The Director leads a team of experienced technology professionals and/or first-level leaders and provides direction for complex implementation, application support, vendor management, and service delivery initiatives. We'll put that as prose under About the role. Now "What You'll Be Doing": list of duties. Let's break into bullet points: - Establishes and implements priorities, performance goals, and operating plans for the ServiceNow platform and application support function. - Leads a team of experienced technology professionals and/or first-level leaders, with accountability for team performance, talent development, and results. - Hires and retains talent and provides coaching, performance feedback, training, and stretch opportunities to build organizational capability. - Performs project coordination and business analysis on key strategic initiatives; writes requirements for and coordinates with technical resources to deliver and test those requirements. - Leads agile ceremonies and identifies maturity opportunities around ways of working. - Executes the strategy, product roadmap, governance model, and standards for the ServiceNow platform and related application portfolio. - Collaborates with technology and business leaders to identify, assess, and prioritize opportunities for digital transformation, automation, and enterprise service optimization. - Directs the design, implementation, support, and optimization of ServiceNow capabilities, including IT Service Management (ITSM), IT Operations Management (ITOM), and other applicable modules. - Ensures platform solutions meet complex business, technical, security, compliance, scalability, and operational requirements. - Provides inputs regarding platform investments, architecture, vendor strategy, risk, and business outcomes. - Directs the resolution of complex platform, application support, service delivery, and stakeholder escalation issues through completion. - Evaluates risks related to time, cost, scope, quality, security, and delivery and ensures appropriate mitigation plans are developed and implemented. - Provides inputs on the budget, licensing strategy, resource plan, vendor relationships, contracts, and expenses for the assigned area of responsibility. - Establishes performance measures and monitors platform health, delivery outcomes, service performance, and progress toward established objectives and key results. - Evaluates emerging ServiceNow capabilities, technologies, and industry practices and recommends opportunities to improve business value and operational efficiency. - Leads cross-functional teams in the delivery of complex enterprise platform initiatives and transformation programs. - Maintains knowledge of current and emerging trends, assesses their potential impact, and collaborates with management to incorporate relevant developments into current and future strategies. Now "What We’re Looking For": Must-Haves: - 4 Year/Bachelor's degree or equivalent work experience in Computer Science, Information Technology, Engineering, Business, or a related field. - 5+ years of experience in application architecture, enterprise platform management, application support, or technology leadership that directly aligns with the responsibilities of this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience. - Demonstrated experience with ServiceNow platform administration, development, architecture, implementation, support, and/or governance in a complex enterprise environment. - Demonstrated experience executing technology strategies, architecture roadmaps, governance frameworks, and operating models. - Experience leading ServiceNow implementations or optimization efforts involving ITSM, ITOM, Customer Service Management (CSM), Human Resources Service Delivery (HRSD), or other applicable modules. - Experience managing technology vendors, licensing agreements, platform investments, budgets, contracts, and resource plans. - At least one ServiceNow Certification: Certified System Administrator, ServiceNow Certified Application Developer, or comparable ServiceNow certification. - ITIL Foundation certification or higher. Nice-to-Haves: - Master's degree in Computer Science, Information Technology, Engineering, Business, or a related field. - ServiceNow Certified Technical Architect (CTA). - ITIL Managing Professional or Strategic Leader certification. - Professional Scrum Product Owner (PSPO) certification. - Project Management Professional (PMP) certification. - Experience leading enterprise digital transformation, automation, or platform modernization initiatives within a large, complex organization. - Experience establishing platform governance, operating models, and service management best practices at an enterprise scale. Now "Application Deadline": Applications for this position will be accepted through March 1, 2027, subject to earlier closure due to applicant volume. We'll incorporate into About the role maybe as a note. Now "What’s it like to work here?" paragraph: At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. We'll incorporate into About the role. Now "What’s in it for you:" benefits list: - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes - Leadership development and virtual training opportunities - PTO/parental leave - Competitive 401K and employee benefits - Free financial counseling, health coaching and employee assistance program - Tuition assistance program - Work arrangements that work for you - Effective productivity/technology tools and training We'll make Benefits section. Now Pay: The pay range for this position is $120,375 - $192,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package. We'll put Pay section. Now Schedule: Work Arrangement: Hybrid: Employee will work 3 days a week in a Lincoln office. We'll put Schedule section. Now Alternate Locations and Relocation assistance: we can incorporate into About the role or maybe a separate "Location" but not in allowed headings. We'll add to About the role. Now we need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

      About the role

      ... (including alternate locations, work arrangement, relocation assistance, role at a glance, what it's like to work here, application deadline)

      Responsibilities

      • ...
      ...

      Requirements

      • ...
      ...

      Skills

      • ...
      ...

      Benefits